Job Description

Role: Customer Service Representative

Location: Avenue Chicago Illinois 60631

Onsite

Pay rate: $21 - 22/h

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Demonstrate consistent good quality and performance results.
• Provide consistent service that is customer focused and professional.
• Supporting Field Sales agents with insurance product information

SKILLS

• Ability to effectively communicate and build strong partnerships with newer employees.

• Basic computer skills and knowledge of database software.

• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.

• Demonstrated attention to detail, organizational skills, and time management skills.

• Ability to work a flexible schedule to meet the needs of the business and performance requirements.

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• experience in a contact center environment preferred.

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