Call Center Representative Job at Russell Tobin, Columbus, OH

dnkvRVFnOElUaGNjREE1eVlKck9OSmY3SkE9PQ==
  • Russell Tobin
  • Columbus, OH

Job Description

Job Title: Customer Support Representative / Account Representative - Sr

Location: Columbus, OH

Pay Rate: $19.16/hour (W2)

Work Schedule Overview:

Remote Start: Begin your journey with remote training and onboarding for the first 4–5 weeks.

In-Office Transition: After training, this role will require working onsite 5 days per week to build team synergy and provide hands-on support.

Hybrid Option: Enjoy a flexible hybrid schedule (3 days in-office, 2 days remote) after 6 months of successful service.

Job Summary:

We are seeking highly motivated and service-driven Client Support Service Professionals to join our client. As a Customer Support Representative, you will be the first point of contact for clients, delivering accurate information and high-quality support related to financial services and account management.

Key Responsibilities:

Handle incoming phone calls and provide support for a range of client service inquiries.

Assist clients with Cash Management products, online and mobile account access, and general financial inquiries.

Deliver world-class service in a high-volume, fast-paced, and team-oriented environment.

Meet or exceed key performance metrics such as customer satisfaction, accuracy, and call resolution.

Adapt quickly to new procedures, tools, and workflows.

Collaborate closely with teammates and management to ensure client satisfaction.

Preferred Qualifications:

Previous customer service or call center experience, ideally in financial services.

Strong communication and problem-solving skills.

Comfortable navigating multiple systems and digital tools.

Proven ability to thrive in a team environment and handle a fast-paced workload.

Commitment to delivering an exceptional client experience.

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors

Job Tags

Remote job, Flexible hours,

Similar Jobs

Aeromexico

Shipping Coordinator Job at Aeromexico

Are you ready to launch your career in one of the best places to work? At Aeromexico, we are dedicated to offering the best travel experience to our passengers. This is possible because we have the best talent in the industry. We want all of our employees to grow, develop...

The Borgen Project

Political Affairs Internship Job at The Borgen Project

 ...Responsibilities will include: Leading public and political outreach in your state and district. Meeting with members of...  ...Representing The Borgen Project at various business, political and community events. Assisting with fundraising. Create a personal fundraising... 

Embassy of Logan

Dietary Aide Job at Embassy of Logan

 ...Join our team this summer at Embassy of Logan as a Dietary Aide! We're looking for a caring and energetic Dietary Aide to join our long-term care team! Help bring smiles and nourishment to our residents while being part of a supportive and warm-hearted environment.... 

RE Staite Engineering

Marine Concrete Construction Superintendent Job at RE Staite Engineering

Company Description RE Staite Engineering is a family-owned and operated marine construction and heavy civil waterfront construction company established in 1938. Specializing in projects such as bridges, dredging, environmental improvements, piers, warfs, pile driving...

CALTEC Corp.

Project Accountant Job at CALTEC Corp.

 ...About Us: CALTEC is a dynamic, forward-thinking company dedicated to growth and innovation. We are a fast-growing general contractor specializing in public works and commercial renovations. Our team values accuracy, accountability, and compliance as much as we do quality...