Job Description
We are hiring Contact Center Specialists to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in College Station. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently.
Key Responsibilities:
- Answer incoming calls and electronic requests from patients, family members, and external parties
- Register new patients and ensure accurate data entry into the electronic medical record system
- Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed
- Schedule healthcare appointments in accordance with system and clinic guidelines
- Interpret physician orders to schedule tests and procedures accurately
- Provide appointment details, required preparation instructions, and payment information
- Document patient messages and communicate them to administrative or provider staff
- Identify urgent patient situations and escalate appropriately for triage
- Maintain professionalism and composure when handling upset callers, escalating priority issues as needed
Top Skills:
✔ Customer Service experience required
✔ Call Center experience required
✔ Typing and computer proficiency required
✔ Medical Terminology experience is a plus
Additional Notes:
📍 Work Location: 1700 University Dr E, College Station, TX 77840
🚗 Parking Included: Yes
🎓 Certification/Degree Requirements: High School Diploma Required
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