Job Description
Masis Staffing Solutions is assisting a well-established local manufacturing company in Concord, NH in the search for a Customer Service Representative . This is an excellent opportunity for someone with strong customer service and coordination skills who enjoys working in a fast-paced, team-oriented manufacturing environment supporting orders from initial quotation through final shipment.
Schedule: 1 st Shift | Mon–Fri, 8:00 AM–4:30 PM
Pay: $23/hour based on experience
What You’ll Do
Reporting to the Plant Manager, the Customer Service Representative will:
- Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams
- Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production
- Communicate order status updates to customers and internal stakeholders throughout the production lifecycle
- Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers
- Coordinate trucking and shipments; track deliveries and proof of delivery as needed
- Assist customers and sales engineers with material and compound selection
- Maintain requested and estimated ship dates to support inventory planning
- Handle customer complaints, returns, and allowances with professionalism and sound judgment
- Prepare customs documentation for Canadian shipments when required
- Send customer satisfaction surveys and track responses to address concerns
- Collaborate closely with Sales, Planning, Warehouse, and other internal departments
What We’re Looking For
- High School Diploma or GED required
- Strong verbal and written communication skills in English
- Excellent attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working with data, order tracking, and ERP systems
- Customer-focused mindset with problem-solving ability
Job Tags
Local area, Shift work,