Customer Service Representative Job at Masis Staffing Solutions, Concord, NH

dnk3T1Jna1BTeElaQXdwd1pKelBNcDMrSkE9PQ==
  • Masis Staffing Solutions
  • Concord, NH

Job Description

Masis Staffing Solutions is assisting a well-established local manufacturing company in Concord, NH in the search for a Customer Service Representative . This is an excellent opportunity for someone with strong customer service and coordination skills who enjoys working in a fast-paced, team-oriented manufacturing environment supporting orders from initial quotation through final shipment.

Schedule: 1 st Shift | Mon–Fri, 8:00 AM–4:30 PM

Pay: $23/hour based on experience

What You’ll Do

Reporting to the Plant Manager, the Customer Service Representative will:

  • Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams
  • Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production
  • Communicate order status updates to customers and internal stakeholders throughout the production lifecycle
  • Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers
  • Coordinate trucking and shipments; track deliveries and proof of delivery as needed
  • Assist customers and sales engineers with material and compound selection
  • Maintain requested and estimated ship dates to support inventory planning
  • Handle customer complaints, returns, and allowances with professionalism and sound judgment
  • Prepare customs documentation for Canadian shipments when required
  • Send customer satisfaction surveys and track responses to address concerns
  • Collaborate closely with Sales, Planning, Warehouse, and other internal departments

What We’re Looking For

  • High School Diploma or GED required
  • Strong verbal and written communication skills in English
  • Excellent attention to detail and organizational skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Comfortable working with data, order tracking, and ERP systems
  • Customer-focused mindset with problem-solving ability

Job Tags

Local area, Shift work,

Similar Jobs

Longhorn Energy

Heavy Equipment Operator Job at Longhorn Energy

 ...construction materials in the United States is currently seeking an Equipment Operator to join its team at the Quarry in Manquin, Virginia. This...  ...minimum of two years of experience operating excavators and heavy equipment in construction or excavation settings. A strong... 

Accu Reference Medical Lab

Core Lab Supervisor - night shift / part-time Job at Accu Reference Medical Lab

 ...employer. Role Description This is a part-time, on-site position located in Linden, NJ, for a Core Lab Supervisor on the night shift for the weekends only. The Core Lab Supervisor will oversee laboratory operations, including supervising lab personnel and ensuring... 

Schlumberger

Customer Advocate / Customer Service Representative Job at Schlumberger

FULL JOB DESCRIPTION : We are seeking a highly organized and motivated Customer Advocate / Customer Service Representative to join our team. This role is essential in providing excellent customer service and ensuring smooth office operations. The ideal candidate will...

Absolutely Ridiculous

Creative Content Lead Job at Absolutely Ridiculous

 ...content strategy, manage a roster of in-house and freelance creators, and ensure every piece of content whether its for social, web, email, paid campaigns, or in-person...  ...the brand, ensuring every photo, video, and design piece is instantly recognizable as Absolutely... 

Interglass

Interstate Driver with CDL-A License for Glass Distribution Job at Interglass

 ...Interglass continues growing and we're seeking an experienced Interstate Driver (CDL-A) to join our team in Savannah, GA! Essential Duties and Responsibilities: Drives truck to deliver glass sheets or cases to customer's place of business. Loads and secures...