Customer Service Representative Job at Masis Staffing Solutions, Concord, NH

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  • Masis Staffing Solutions
  • Concord, NH

Job Description

Masis Staffing Solutions is assisting a well-established local manufacturing company in Concord, NH in the search for a Customer Service Representative . This is an excellent opportunity for someone with strong customer service and coordination skills who enjoys working in a fast-paced, team-oriented manufacturing environment supporting orders from initial quotation through final shipment.

Schedule: 1 st Shift | Mon–Fri, 8:00 AM–4:30 PM

Pay: $23/hour based on experience

What You’ll Do

Reporting to the Plant Manager, the Customer Service Representative will:

  • Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams
  • Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production
  • Communicate order status updates to customers and internal stakeholders throughout the production lifecycle
  • Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers
  • Coordinate trucking and shipments; track deliveries and proof of delivery as needed
  • Assist customers and sales engineers with material and compound selection
  • Maintain requested and estimated ship dates to support inventory planning
  • Handle customer complaints, returns, and allowances with professionalism and sound judgment
  • Prepare customs documentation for Canadian shipments when required
  • Send customer satisfaction surveys and track responses to address concerns
  • Collaborate closely with Sales, Planning, Warehouse, and other internal departments

What We’re Looking For

  • High School Diploma or GED required
  • Strong verbal and written communication skills in English
  • Excellent attention to detail and organizational skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Comfortable working with data, order tracking, and ERP systems
  • Customer-focused mindset with problem-solving ability

Job Tags

Local area, Shift work,

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