Title: Customer Service Rep
Location: Port Washington NY (Remote)
Duration: 90 day to start with
Shift: 8am – 5pm
Details:
We are seeking tech support candidates for our customer.
We lean more towards candidates with technical skills related to electrical issues and the ability to communicate troubleshooting steps.
We prefer applicants who have relevant knowledge or experience, whether from previous roles in IT support or first-level help desk positions.
Additionally, customer service experience is highly desired, whether face-to-face or over the phone, so candidates should be comfortable communicating in writing.
GENERAL FUNCTION
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.
The Customer Service Representative uses knowledge of Client’s products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
MAJOR DUTIES AND RESPONSIBILITIES
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Client’s Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
BASIC QUALIFICATIONS
• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
PREFERRED QUALIFICATIONS
• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of Client's optical products and a strong command of the industry language
• Bilingual French
...county, and state regulations. Communicate with city and county agencies to resolve licensing or regulatory issues. Reputation & Online Presence Management Monitor and respond to Yelp reviews professionally, maintaining company voice and brand standards. Track...
...One of our staffing partners is looking for its Ecommerce client a Python programmer with data analytics. Experience of 2-3 years. Not looking for senior programmers due to low pay Salary offered $55-70k per year Direct applicants only no c2c or company candidates...
...candidate is hired below midpoint of the range.**Introduction**Do you have the PRN career opportunities as a Clinical Laboratory Scientist CLS PRN you want with your current employer? We have an exciting opportunity for you to join Riverside Community Hospital which is part...
...striving to be the best we can be. As a physical, occupational or speech therapist at Good Shepherd, you have a unique opportunity to be... ...Clinical Certification in areas like LSVT, Low Vision, Manual Therapy, Vestibular and Aquatics Support for Guiding Your Own...
A client of Insight global is seeking a polished front desk receptionist to be the first point of contact for their office. This role requires someone with experience in high-end environments who is confident engaging with high-net-worth individuals. Details on-site...