Customer Success Manager Job at People Freight | Freight Forwarding Recruitment, Downers Grove, IL

dUMvRFJRZ0lTQkFiQ3d0d1pKVEZQcGY5SkE9PQ==
  • People Freight | Freight Forwarding Recruitment
  • Downers Grove, IL

Job Description

Customer Success Manager - Downers Grove, Illinois (Transportation, Supply Chain)

Hybrid WFH Schedule | $60,000 | Genuine Growth Opportunities

Job Summary: As a Customer Success Manager you will be responsible for managing and developing a portfolio of domestic freight accounts. The ideal candidate will have a strong background in logistics, excellent communication skills, and a proven track record of managing client relationships in the transportation industry.

This is a hybrid position with the client’s offices based in Downers Grove, Illinois.

Benefits:

  • Competitive salary of $60,000 per year
  • Remote work flexibility
  • Health, dental, and vision insurance.
  • 401(k) with company match.
  • Opportunities for professional development and growth within the company.

Key Responsibilities:

  • Account Management: Manage and nurture relationships with existing clients to ensure satisfaction and retention. Act as the primary point of contact for all client inquiries and issues.
  • Business Development: Identify opportunities to expand business within existing accounts and pursue new business opportunities to grow the company’s market share.
  • Freight Coordination: Coordinate domestic freight shipments, including negotiating rates with carriers, scheduling pickups and deliveries, and ensuring timely and accurate delivery of goods.
  • Customer Service: Provide exceptional customer service by addressing client concerns, resolving issues, and ensuring smooth communication between clients and internal teams.
  • Reporting and Analysis: Monitor account performance, prepare regular reports on key metrics, and provide insights to management on account health and growth opportunities.
  • Compliance: Ensure all shipments comply with industry regulations and company policies. Stay updated on industry trends and regulations affecting domestic freight.

Experience:

  • Minimum of 3 years of experience in domestic freight management, logistics, or a related field.
  • Strong understanding of domestic freight and transportation industry.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple accounts and prioritize tasks effectively.
  • Proficiency in using transportation management systems (TMS) and other logistics software.
  • Strong negotiation skills and the ability to build and maintain relationships with clients and carriers.

Job Tags

Work at office, Work from home,

Similar Jobs

Theoria Medical

Remote Executive Recruiter Job at Theoria Medical

 ...performance bonuses Job Location : Remote (PH) Job Highlights: # Paid Time Off...  ...joining the Theoria team Theorias Recruitment Department is seeking a highly motivated...  ...years of solid experience in hiring for executive roles (Directors, VPs, and C-suite levels... 

Network Adjusters, Inc.

Claims Adjuster Trainee Job at Network Adjusters, Inc.

 ...industry for nearly seven decades, Network Adjusters has built a reputation as a leading third-party provider of insurance claims administration. From our offices in New York...  ...as licensing, certifications, work, and relative experience will be taken into consideration.... 

K.A. Recruiting, Inc.

Blood Bank Lab Director Job at K.A. Recruiting, Inc.

 ...excellent benefits ASCP SBB certification required previous management experience required excellent opportunity for those seeking blood bank advancement and career growth ideal location in Atlanta suburbs great year round weather DON"T WAIT! Click apply, email your... 

Helen Ross McNabb Center

Meigs County School Based Master's Level Clinic Job at Helen Ross McNabb Center

 ...preferred although applicants may have other skills and experiences that could accommodate this position. This person will either posses experience or training in the Re-Education Philosophy or will acquire such training in the course of employment. Clinical staff... 

Flotek Industries, Inc.

Client Fulfillment Specialist Job at Flotek Industries, Inc.

Company Flotek creates unique solutions to reduce the environmental impact of energy on air, water, land and people. A technology-driven, specialty green chemistry and data technology company, Flotek helps customers across industrial and commercial markets improve their...