Job Description
Job Title: Customer Success Manager
Location: Hybrid – Waltham, MA
Salary: $60,000–$80,000
Industry: SaaS / Fintech
Client Type: High-Growth Start-Up
About the Company:
Our client is a fast-growing SaaS start-up at the intersection of technology and financial services. They're disrupting their space with a powerful platform that's transforming how their customers operate—and they’re looking for a driven Customer Success Manager to help them deliver exceptional experiences as they scale.
About the Role:
As a Customer Success Manager , you’ll be the strategic partner for clients, ensuring they’re getting the most out of the platform and achieving their business goals. You’ll join a passionate team and play a key role in customer retention, satisfaction, and growth. This is a hybrid role based in Waltham, MA with flexibility for remote work 2–3 days per week.
Key Responsibilities:
- Own the post-sale customer relationship and ensure successful onboarding, training, and adoption
- Act as a trusted advisor to your portfolio of clients, guiding them through product use and value realization
- Identify growth opportunities within existing accounts and partner with Sales as needed
- Proactively manage renewals and reduce churn through thoughtful engagement
- Collaborate with Product and Support teams to advocate for customer needs and feedback
- Track customer health metrics and report on KPIs
Requirements:
- 2-4 years of experience in a Customer Success role within a SaaS or Fintech company
- Proven track record of managing client relationships and driving customer outcomes
- Excellent communication, problem-solving, and project management skills
- Ability to thrive in a fast-paced, startup environment
- Comfort working cross-functionally with Sales, Product, and Support teams
Bonus Points For:
- Experience in the financial services industry
- Exposure to or experience in the logistics/freight sector
Job Tags
2 days per week, 3 days per week,