Customer Support Advisor (chat, email) Job at 24, Jersey City, NJ

dmkvQlFRQU5TQmNaRHdWN2E1ekJONWovTFE9PQ==
  • 24
  • Jersey City, NJ

Job Description

Job Title: Customer Support Advisor – Written Channels

Pay: $25/hour

Location: Jersey City, NJ

Start: Mid-October

End: Mid-January

Schedule: Hybrid, rotating shifts — must be available for all shifts

  • 9:30am–6:30pm (in-office)
  • 1:00pm–10:00pm (remote)
  • Weekend availability required (weekends are work-from-home)
  • Schedules will flex weekly. Client will assign shifts — no accommodations can be made.

Responsibilities

  • Deliver an elevated customer experience through email, chat, text, and social media channels
  • Respond to inquiries quickly and professionally with strong written communication skills
  • Convert client inquiries into sales while meeting/exceeding KPIs
  • Provide tailored product knowledge and styling advice
  • Resolve customer issues efficiently (orders, returns, product info)
  • Accurately log all interactions in CRM and support operational efficiency

Qualifications

  • Exceptional written communication skills with attention to tone, grammar, and detail
  • 2+ years in retail, customer service, sales, or hospitality
  • Proven ability to meet or exceed sales targets through digital channels
  • Experience with CRM systems, Salesforce, or similar tools
  • Organized, detail-oriented, and able to multitask in a fast-paced environment
  • Flexible schedule including evenings, weekends, and holidays

Job Tags

Work at office, Remote work, All shifts, Flexible hours, Shift work, Rotating shift, Afternoon shift,

Similar Jobs

Northeast Air Sealing

Insulation Installer Job at Northeast Air Sealing

 ...Insulation Installer Take the Lead in a Growing Trade Help Build a More Energy-Efficient Future Location: Bow NH Full-Time | Competitive Pay | Growth Opportunity Northeast Air Sealing (NAS) is seeking a skilled, hands-on Insulation Installer to... 

Busright

Growth Content Writer Job at Busright

 ...efficient, and reliable transportation is the key to unlocking educational opportunities for every child. As our first Growth Content Writer, youll help shape how we tell our story by creating high-impact, human-centered content that brings our mission and vision to... 

IGT Solutions

Bilingual Customer Service Representative Spanish Job at IGT Solutions

 ...Position: Bilingual Customer Service Representative Spanish Location: Knoxville, TN 37932 (Work From office ) Job Summary : We are looking for a...  ...first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally... 

Corps Team

Mechanical Forensic Engineer (P.E.) Job at Corps Team

Our client is one of the largest engineering consulting firms in the United States solely focused on vehicle accident reconstruction looking to identify a Mechanical Project Manager (P.E.) in Nashville, TN. Their teams are made up of mechanical and biomechanical licensed...

CyberCoders

EVP - Asset Management Job at CyberCoders

 ...Position Overview The Executive Vice President (EVP) of Asset Management will oversee the strategic management of the company's...  ...status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders...