Job Description

Direct Hires through approved platforms will be considered. No Solicitations or Recruiters.

Direct Emails with candidate resumes will be eliminated. Local Candidates Only

Must be able to commute into the office located in 94005.

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorizations (such as an H-1B visa) for this opportunity.

Summary:

The Data Processing Technician is responsible for accurately processing data and providing production support through timely completion of requests from clients and InfoIMAGE departments.

Daily Processing

• Monitors incoming data files via in-house project management software applications
• Acknowledges all incoming data files from clients and/or the clients’ vendors by marking them appropriately in the project management software applications
• Reports and/or escalates test, unknown, late, or missing data files to Data Processing Manager or Supervisor to ensure complete and accurate processing
• Fills daily requests for docket paperwork upon file arrival from clients and/or clients’ vendors using in-house software applications; notifies the Production Control Department that all data file(s) required for the job have arrived and allowing production to begin
• Processes the data for scheduled jobs used in print and eStatement production; performs tasks including ensuring that the correct data file(s) are processed, setting job configurations accurately, executing the correct program/script(s), validating the various log file(s) upon completion of the processing script, and linking the job docket with the specifications from the Data Processing Verification Sheet (DPVS) into the tracking software
• Performs thorough quality assurance for all jobs including pre and post processing for all product services
• Records control totals into the internal database on a daily basis
• Creates CD, DVD and PDF for Archival as directed for client processing

Production Support

• Maintains and organizes customer data files used for backup and storage purposes on a daily basis as jobs are completed at all states of processing
• Provides status updates on any and all outstanding jobs and/or issues to the Data Processing Manager or Supervisor
• Informs Data Processing Manager or Supervisor of all processing discrepancies and issues
• Responds to client and internal emails, tickets and messages in a timely manner

Knowledge, Experience and Skill Requirements:

Education:

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• High School Diploma, required

Experience and Skills:

• 2 years minimum of equivalent experience in a similar role
• Required knowledge of Unix
• Experience using Microsoft Office (Excel, Word, Outlook)
• Type 40+ WPM
• Quick leaner and ability to absorb operational instructions
• Ability to communicate information in a clear, concise manner
• Detail oriented, multi-tasking, analytical
• Ability to work independently as well as collaboratively in a team setting
• Ability to make sound decisions and take direction from others
• Focus and perform under pressure

Physical Requirements:

• Multi-limb and eye-hand coordination
• Able to stand, bend, reach and lift boxes up to 25lbs
• Able to sit at desk, working on computer and phones for a full workday
• Able to work in a fast-paced environment / multi-tasking with organization and efficiency
• Able to work overtime as needed
• Must be able to participate in uncontrolled standby duty on a rotational basis for occasional evening and weekend periods to handle infrequent internal and/or external client support emergencies

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