Company Description
The Bonita Springs-Estero REALTORS® (B.E.R.) is a respected local trade organization representing nearly 1,200 REALTOR® members and over 150 affiliated industry professionals. As part of the National Association of REALTORS® and Florida REALTORS®, B.E.R. provides comprehensive services to support real estate professionals. Established in 1966, B.E.R. serves a 108 square mile area in Southwest Florida. Rooted in its mission to serve and enhance member professionalism, B.E.R. also operates the “BER Home Foundation” for charitable initiatives. The organization is headquartered in Bonita Springs, Florida.
Director Member Engagement & Membership
Location: Bonita Springs, FL
Employment Type: Full-Time in-person
Reports To: CEO
Position Overview
We are seeking a bilingual Director of Member Engagement & Membership who will serve as the front door of our association. This role sets the tone for every member interaction and plays a critical role in retention, engagement, and overall member satisfaction.
The ideal candidate is warm, friendly, highly organized, and thrives in a fast-paced, relationship-driven environment. This role requires consistency, patience, and the ability to maintain a positive, service-oriented approach throughout the day—even when handling repetitive questions or high inquiry volume. With a small team environment, reliability and follow-through are essential.
We value cross-training and continuous learning, so curiosity, adaptability, and a willingness to grow beyond core responsibilities are important in this role.
Key Responsibilities
* Serve as the primary point of contact for member inquiries via phone, email, ticketing system, and in person
* Deliver prompt, professional, and friendly responses while maintaining a calm, solutions-focused demeanor
* Build trusted, long-term relationships with members through consistent, high-quality interactions
* Support member onboarding, engagement, and retention initiatives
* Assist with Multiple Listing Service (MLS) support and member questions
* Learn and support new technology platforms and association systems
* Maintain accurate member records and communications
* Collaborate with staff on education, events, and engagement efforts as needed
* Assist with marketing and social media initiatives as needed
* Take ownership of processes and proactively identify improvements to the member experience
* Participate in cross-training opportunities to support team operations and technology needs
Qualifications & Soft Skills
* Warm, friendly, and professional communication style
* Demonstrated patience and the ability to remain engaged and positive in a high-volume, member-facing role
* Strong relationship-building skills with a service mindset
* Ability to manage competing priorities while maintaining attention to detail
* Self-starter who takes ownership and follows tasks through to completion
* Reliable, dependable, and consistent in performance and attendance
* Comfortable working independently while supporting a collaborative team culture
* Fluent in reading and writing Spanish (required)
Technical & Preferred Skills
* Proficiency in Microsoft Outlook, Excel, Word, and basic computer applications
* Comfortable learning new systems, tools, and workflows
* Marketing and social media experience is a plus
* Familiarity with MLS systems is a plus
* Knowledge of real estate associations, including local, state, and national structures, is a plus
* Experience with GrowthZone Association Management Software is a plus
*Basic coding knowledge (HTML, CSS, or similar) and WordPress is a plus and welcomed as part of our cross-training approach
What Success Looks Like
* Members feel heard, supported, and confident in their interactions
* Inquiries are handled promptly, accurately, and professionally
* The role is managed with steady energy and consistency over time
* Systems and processes are maintained with accuracy and care
* Team members can rely on this role for stability and support
Benefits
* Compensation based on experience and job duties
* Insurance benefits
* 401(k) plan with match
* Professional development and cross-training opportunities
*Paid holidays
Why Join Us
This is an opportunity to be part of a mission-driven organization that values service, professionalism, and people. If you enjoy building relationships, take pride in being dependable, and bring steady energy to your work each day, we’d love to hear from you.
To Apply:
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