Job Description

Healthcare Enrollment Operations Specialist

Location: Grapevine, TX | Hybrid after 90 days of training - projected 3 days in-office, 2 remote.

Compensation: Up to $60K

Schedule: Full-time, Monday–Friday, 8am-5pm CT

Overview

This role supports enrollment and waiver operations across academic client programs by ensuring accurate system setup, resolving service escalations, and improving operational workflows. The analyst works with internal teams during peak implementation cycles to ensure timely configuration of enrollment tools, monitors for data issues, and serves as a point of contact for complex process-related inquiries. This position bridges system administration, client operations, and training support to promote efficiency and compliance.

Key Responsibilities

• Oversee enrollment and waiver setup in client-facing systems, ensuring accuracy and consistency across educational programs
• Collaborate with cross-functional departments to resolve service issues and improve workflows
• Lead portions of implementation cycles, including testing new tools or configurations prior to deployment
• Support high-impact escalations requiring research, compliance review, and adjustments in system logic
• Document process gaps, propose improvements, and help operationalize best practices across school programs
• Assist in developing internal documentation and provide occasional demonstrations or training on new system features

Qualifications

• Bachelor’s degree preferred
• 2+ years of experience in operations, systems support, or process implementation; experience in education or benefits-related services is a plus
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook); comfort navigating systems and tools
• Strong analytical, written, and verbal communication skills
• Ability to troubleshoot, follow structured processes, and communicate with clarity across teams

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