Job Description

Join a Growing Team of Innovators and Explorers

At Viably, you’ll work alongside people passionate about uncovering and supporting North America’s most forward-thinking industrial waste and recycling solutions.

We’re called Viably because that’s how we think. About everything. We’re driven to empower clients with new capabilities to evolve business and protect our planet.

How You Will Support the Company:

The Heavy Equipment Field Service Technician role is a blend of customer service and technical support. In our business, the Heavy Equipment Field Service Technician’s role helps strengthen our customer relationships by creating valuable customer experiences through the exceptional service they provide.

As a Heavy Equipment Field Service Technician, you will perform routine maintenance, troubleshooting and repairs to a variety of mobile and stationary waste and recycling equipment within your territory. This position requires frequent throughout your assigned multi-state region, as well as occasional travel throughout North America for training and event support.

For this role, you will need in-field experience and a unique skill set spanning electrical, hydraulic, and mechanical equipment knowledge. This role requires an individual that has strong time management skills, a passion for customer service, and someone who can multitask with a detail-oriented, systematic approach to workplace responsibilities. Additionally, you will need to efficiently utilize software tools including our ERP platform Acumatica, and reporting applications.

Key Responsibilities of the Role:

• Troubleshoot, diagnose, and repair electrical issues and hydraulic systems on various heavy equipment including shredding, screening, and composting machinery
• Analyze and remedy various mechanical issues related to chassis, rotational components, and conveyors
• Daily travel throughout assigned territory to customer sites to provide on-site support and/or training. 
• Perform delivery, setup, and training for new machines at customer sites
• Perform regular maintenance visits 
• Manage customer relationships to improve customer satisfaction and retention 
• Provide technical assistance via phone or onsite and maintenance and operational training to customers
• Follow company safety policies 
• Update job progress, attach photos and documents, generate reports, track hours

Critical Skills and Experience You Will Need:

3+ years equipment field service experience involving the maintenance or manufacturing of agricultural, recycling, construction or industrial machinery.

• Ability to travel regularly and frequently.
• An understanding of a 480AC 3-phase power is a plus.
• Experience with industrial recycling equipment, both Stationary and Mobile (Grinders, Shredders, Screeners, and Sorting) is a plus.
• Experienced with the ability to download and program to VFD’s, PLC’s and HMI’s. 
• Strong understanding of hydraulic and mechanical repairs.
• Ability to read and comprehend electrical and hydraulic schematics.
• Ability to think beyond conventional processes to resolve customer technical issues.
• An inherent and above-average commitment to customer service.
• Ability to demonstrate professionalism, confidence and technical competency when resolving complex issues.

Physical Demands and Competencies:

• Ability to lift 70 lbs.
• Ability to operate a forklift safely.
• Must be able to pass a pre-employment WorkSTEPS physical.
• Requires passing a pre-employment background check and drug screen.
• This position is exposed to work near moving mechanical parts, and moderate noise levels.
• Must a possess a clean Motor Vehicle Record & valid US Driver's License.
• This job requires the ability to obtain a DOT Medical Certification.
• Requires working and driving outdoors in various climates/temperatures and the possibility of sitting for an extended period.

How We Will Support You:

• Salary range: $35-45/hr
• 401K retirement savings plan with company matching
• Generous paid time off (16 PTO days in year one)
• Paid continuing career education and advancement opportunities
• Paid holidays
• Health insurance coverage that includes medical, vision, and dental
• Short and long-term disability coverage
• Life insurance
• Health and wellness program
• Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA) options

Viably LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation (including transgender status), pregnancy and related medical conditions, gender identity, national origin, creed, marital status, family status, ancestry, age, disability, genetic information, veteran status, or any other applicant characteristics protected by applicable law. Qualified individuals with a disability who require an accommodation to perform the essential functions of the job or to participate in the job application or interview process should contact Hillary Carnicello at hcarnicello@thinkviably.com 

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