Job Description
Lead desktop operations and a technical support team. This role will ensure systems run securely, efficiently, and in alignment with company standards.
Key Responsibilities:
- Oversee desktop setup, maintenance, and upgrades across multiple locations.
- Lead and mentor a support team to provide timely issue resolution.
- Maintain system security, compliance, and documentation.
- Partner with vendors to manage hardware and software procurement.
- Generate performance and system health reports for leadership review.
Ideal Candidate:
- 5+ years of IT support experience, including supervisory responsibility.
- Strong knowledge of Windows environments, endpoint management, and security protocols.
- Excellent troubleshooting, leadership, and communication skills.
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