Information Technology Help Desk Manager Job at Confidential Jobs, Effingham, IL

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  • Confidential Jobs
  • Effingham, IL

Job Description

Lead desktop operations and a technical support team. This role will ensure systems run securely, efficiently, and in alignment with company standards.

Key Responsibilities:

  • Oversee desktop setup, maintenance, and upgrades across multiple locations.
  • Lead and mentor a support team to provide timely issue resolution.
  • Maintain system security, compliance, and documentation.
  • Partner with vendors to manage hardware and software procurement.
  • Generate performance and system health reports for leadership review.

Ideal Candidate:

  • 5+ years of IT support experience, including supervisory responsibility.
  • Strong knowledge of Windows environments, endpoint management, and security protocols.
  • Excellent troubleshooting, leadership, and communication skills.

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