Job description:
• Hardware Inventory Management ensuring stock levels are constantly monitored.
• Hardware request and receipt through our internal ordering system.
• Actively monitoring the ticket queue and managing requests through to completion.
• Housekeeping on IT rooms.
• Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
• Supports hardware decommissioning events.
• Supports Business moves / changes – ensure involvement in early stages of planning.
• Managing escalations through to conclusion.
• Manage client expectations.
• Setup and installation of Temporary training rooms / Office wide events - Expo's.
• Comms room patching.
• Supports work from home hardware requests.
• Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
• Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
• Work across lines of service to ensure a coordinated approach to providing support for the customer.
• Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
• Perform basic troubleshooting, system upgrades and replacements for employees.
• Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.
• Evaluate user requests and requirements and recommend effective technological solutions.
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
• Will be required to work outside business hours and participate in additional weekend work.
• Image/re-image computers, configure IP phones and mobile phones.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Job Description A 15-year old, fast-growing prestige beauty brand is seeking an experienced and dynamic Wholesale Leader to drive sales growth across national and international accounts. This Head of Sales will play a pivotal role in setting the strategic vision for wholesale...
...Job Title: Telecom Construction Planner/Permit Coordinator/ROW Agent Job Location: San Diego, CA(Onsite) Job Duration: 12+ months contract Job Description: Top 5 Must Haves : PC Skills, GO-95 and GO-128 knowledge, Excel skills, Adobe Acrobat skills, good...
Job Title: Construction Site Superintendent. Type of Employment: Contract Location: Phoenix, AZ. Duration: Initial contract will be for 12 months with the opportunity to extend or convert to a permanent employee. Work Schedule: Candidates will work...
...Position: Warehouse Agent Location: Charlotte, NC Duration: 6 Month Contract to Hire Salary: $17-18/Hour Required Skills & Experience -Global logistics industry knowledge or interest -Proficient in Microsoft Suite (Excel, Word, etc) -English language...
...Are you a math teacher looking for a school that gives you at least 1 dedicated prep day per week? Are you excited about tackling... ...individual students. Provide targeted one-on-one and small-group tutoring to students during designated office hours. Actively build an...