Lead Bilingual Dispatcher/CSR Job at CRG, Fort Myers, FL

dlMvUFJBRUtUQklkQ3dwMVo1M0JOcDc1SkE9PQ==
  • CRG
  • Fort Myers, FL

Job Description

Lead Bilingual Dispatcher/CSR (Spanish)

Location: Ft Myers, Florida 33966

Duration: 3+ Months, Contract

Shift Details: 8 Hour Shift, Tuesday - Saturday, 11:00 AM - 7:00 PM (Subject to open Mondays during peak season)

Pay Rate: $19.00/hr

Schedule & Shift Details

  • Must be available Friday and Saturday — this is a 5-day operation (Tues–Sat) with Sunday off guaranteed
  • Flexibility to work either:
  • First Shift : 6:00 AM – 2:30 PM
  • Second Shift : 11:00 PM – 7:30 PM

*Candidate may rotate shifts based on operational need.

This is a dispatch-heavy role in a fast-paced delivery warehouse — not your typical customer service job. The Lead CSR acts as the central point of communication between our in-home driver teams, their contractor leadership, and company operations. This role is all about real-time problem solving, clear communication, and accountability. We are looking for someone mature and experienced , ideally with a hands-on background (such as handyman work, appliance installation, or furniture assembly), who can speak confidently to driver teams and customers alike. The ability to lead with a firm but respectful tone is key, especially when addressing a primarily male driver workforce.

Key Responsibilities

Dispatch & Route Oversight

  • Monitor 10-25 daily routes and stay in direct phone contact with driver teams during deliveries
  • Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues
  • Address driver performance concerns and escalate to contractor leadership if teams are unresponsive or non-compliant
  • Maintain real-time awareness of route exceptions, delays, and customer escalations

Customer Escalation Support

  • Communicate with customers during in-home deliveries when drivers need assistance explaining services
  • De-escalate complaints and clarify expectations
  • Act as a liaison between the customer and driver teams to preserve the experience and protect the brand

Warehouse Check-In Support (Primarily 2nd Shift)

  • Direct driver teams returning from their routes on trash segregation and haul-away drop zones
  • Ensure drivers complete the client check-in process before leaving
  • Identify and report any non-compliance or missing assets

Team Leadership & Communication

  • Serve as lead over CSR support staff during shift; provide direction and escalation support
  • Capture daily service disruptions, late departures, and unscanned badges
  • Share key issues and recommendations with the Ops Manager for follow-up

Requirements

  • Fluent in Spanish and English — must be able to speak, listen, and translate clearly in both languages
  • 2+ years in dispatch, field operations, or logistics (appliance/furniture preferred)
  • Strong phone presence — assertive, calm under pressure, and capable of influencing others
  • Comfort working in a warehouse environment with live driver communication
  • Reliable and professional demeanor — this is a customer-facing position, even if you're behind the scenes

Preferred Experience

  • Prior work in appliance installation, furniture assembly, or handyman/trade roles
  • Previous leadership experience in a dispatch, warehouse, or delivery setting
  • Familiarity with Descartes Route Planner, CLX, or other TMS systems

Category Code: JN003

Job Tags

Contract work, For contractors, Shift work, Rotating shift, Sunday, Day shift, Saturday, Afternoon shift,

Similar Jobs

Silver Swan Recruitment

Family Assistant / Estate Manager Job at Silver Swan Recruitment

Were currently seeking a dynamic, proactive, and solutions-oriented Family Assistant / Estate Manager to support a high-profile, fast-paced household based in Austin, Texas. This is not your typical 9-to-5 role the family is looking for someone who operates with a...

Colton Cooper

Owner Operators- Class A CDL, Denver, CO- Shorthaul Job Job at Colton Cooper

Owner Operators- Class A CDL, Denver, CO- Shorthaul Job Looking for a company that cares about you? Come in and join a winning team and...  ...$2500 per week net.Clean MVR.Min. 2 Years CDL Class A experience.Mountain experience.Driver assist unloading required. Electric... 

New York State Unified Court System

Social Worker Job at New York State Unified Court System

 ...Qualifications: Bachelors Degree from an accredited college or university and one (1) year of satisfactory full-time experience in social casework with a recognized public or private agency adhering to accepted professional standards; or Credentialed Alcoholism and... 

TELUS Digital AI Data Solutions

Personalized Internet Ads Assessor | WFH English Speakers Job at TELUS Digital AI Data Solutions

 ...schedule? Then we have a role for you! TELUS Digital is currently hiring for a Personalized Internet Ads Evaluator role! This is a freelance, independent contractor position that offers up to 20 hours per week. In this role, you will be reviewing online advertisements... 

Motion Recruitment

Customer Service Representative Job at Motion Recruitment

 ...exceptional organizational skills, and can effectively manage communications and service requests. While the position is primarily remote, occasional onsite collaboration (23 days/month) at the Alpharetta office is required. Location: Alpharetta, GA Primarily...