Lead Bilingual Dispatcher/CSR (Spanish)
Location: Ft Myers, Florida 33966
Duration: 3+ Months, Contract
Shift Details: 8 Hour Shift, Tuesday - Saturday, 11:00 AM - 7:00 PM (Subject to open Mondays during peak season)
Pay Rate: $19.00/hr
Schedule & Shift Details
*Candidate may rotate shifts based on operational need.
This is a dispatch-heavy role in a fast-paced delivery warehouse — not your typical customer service job. The Lead CSR acts as the central point of communication between our in-home driver teams, their contractor leadership, and company operations. This role is all about real-time problem solving, clear communication, and accountability. We are looking for someone mature and experienced , ideally with a hands-on background (such as handyman work, appliance installation, or furniture assembly), who can speak confidently to driver teams and customers alike. The ability to lead with a firm but respectful tone is key, especially when addressing a primarily male driver workforce.
Key Responsibilities
Dispatch & Route Oversight
Customer Escalation Support
Warehouse Check-In Support (Primarily 2nd Shift)
Team Leadership & Communication
Requirements
Preferred Experience
Category Code: JN003
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