Job Description

Vehicle Claims Adjuster

📍 On-site | Full-Time

🚗 From the dealership or shop floor to the office — without leaving automotive behind.

We’re hiring a Vehicle Claims Adjuster to join our in-office claims team. This role is ideal for professionals with experience as a Service Advisor, Technician, Warranty Administrator, or Claims Adjuster who want to leverage their automotive knowledge in a stable, professional claims environment.

In this role, you’ll evaluate mechanical failures, review repair estimates, and determine coverage under vehicle service contracts (VSCs), while working closely with repair facilities, dealerships, inspectors, and internal teams.

What You’ll Do

• Investigate, evaluate, and adjudicate mechanical and vehicle service contract (VSC) claims
• Review shop diagnostics, repair estimates, inspections, labor times, and parts pricing
• Determine coverage based on contract terms and service guidelines
• Authorize or deny repairs within settlement authority; escalate complex claims with recommendations
• Communicate professionally with customers, repair facilities, dealerships, agents, and inspectors
• Negotiate labor times, parts pricing, and scope of repairs when needed
• Ensure repairs and costs align with industry standards and contract limitations
• Accurately document claim decisions across multiple claims and estimating systems
• Identify and escalate gray-area or complex coverage issues
• Support service-level goals while delivering a positive customer and dealer experience

Additional Responsibilities

• Participate in quality audits, peer reviews, and calibration sessions
• Assist with onboarding and training of new or junior adjusters
• Provide feedback on claim trends, cost drivers, and process improvements
• Support volume spikes, new program launches, or system migrations
• Collaborate with underwriting, compliance, product, and leadership teams on escalated claims
• Complete special projects and reporting as assigned

What We’re Looking For

• High school diploma or equivalent required; Bachelor’s degree or equivalent experience preferred
• 2–4+ years of experience in automotive claims, VSC/extended warranty claims, warranty administration, or insurance adjusting
• Strong automotive background, including experience in:
• Automotive repair or diagnostics
• Dealership service roles (Service Advisor, Technician, Warranty Administrator)
• Fleet maintenance, parts management, or service writing
• Working knowledge of automotive diagnostics, repair procedures, labor times, and parts pricing
• Experience in a high-volume or call-based claims environment preferred
• Comfortable navigating multiple systems and platforms

Preferred Qualifications

• ASE Certifications, factory training, or other automotive industry certifications
• Experience with Vehicle Service Contracts (VSCs), extended warranties, or TPAs
• Spanish / bilingual skills a plus

Skills & Competencies

• Strong analytical and decision-making skills
• Excellent verbal and written communication
• Professional negotiation and conflict-resolution abilities
• High attention to detail and documentation accuracy
• Ability to interpret technical repair information and contract language
• Strong time management and schedule adherence
• Customer-focused mindset

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law

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