Job Description

The primary function of this role is to triage, diagnosis and remediate company’s network systems and service, which includes triaging and remediating incidents related company Wide Area Network (WAN) and Local Area Network (LAN) services. This role is responsible for the overall stability, security and sustainability of company’s WAN, LAN and Customer Facing wi-fi infrastructure. This role interfaces directly with end users, technology partners and internal technology teams. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Top 3 skills – Troubleshooting, some experience in routing and switching, Service Now and similar tools, change management. Being able to speak communicate and multitask, introductory Linux, mostly verbal and written communication- technical skills come second. Project person will be supporting – Supporting stores, Distribution and manufacturing centers, working with external vendors and internet providers, Operations based.

Responsibilities :

• Leverage experience and knowledge of WAN, LAN and WLAN infrastructure to triage, diagnosis and remediate wireless infrastructure incidents
• Technical Subject Matter Expert on company’s customer facing network environments and operations
• Leverage experience and knowledge of wide area network routing protocols and devices and local area network switching protocols and devices to triage, diagnosis and remediate WAN and LAN network alerts to insure availability and mean-time-to-repair service levels agreements are achieved
• Provide first level and second network operations for all WAN, LAN and wireless related incidents, Experience with SDWAN platforms
• Triage and remediate VSAT, cellular and wired and wireless WAN and LAN incidents
• Recognize and appropriately escalate high priority incidents quickly to proper network level 3 team
• Provide critical network incident conference call facilitation and assistance
• Create and review network device and network system change procedures and documentation
• Perform proactive maintenance on network routers, switches, wireless access points and other network equipment
• Network device implementation support and assistance for new network devices
• Experience with applications like ServiceNow ticketing, WhatUp Gold, and Arista/Aruba networks
• Assist with standard network requests to assist ETMs (Enterprise Technology Managers) in new store standup and installations

Qualifications :

• 3-5 years of experience working in network technologies
• 3-5 Experience with wi-fi and wireless infrastructures
• Experience and knowledge of Network routing and switching protocols required
• Good customer service skills required.
• Experience in troubleshooting routers and Hewlett-Packard switches a plus
• Familiarity and experience with SDWAN Platforms
• Experience with Extreme Network wireless access points a plus
• Highly motivated and service oriented
• Must be self-motivated and capable of working with minimal supervision
• Must be able to work within a team environment and/or individually
• Excellent organizational, multi-tasking, and teamwork skills.
• Previous experience with network monitoring tools a plus
• Desire to learn new technologies and keep technical skills current
• Strong communication skills both verbal and written required
• Requires weekend coverage and night coverage

Required Skills :

• Experience in troubleshooting Linux based/Cisco/Arista network routers and Aruba/Cisco switches
• Familiarity and experience with XIQ wireless access points
• Experience with Aruba EdgeConnect SDWAN Platform
• Experience and familiarity with Linux Operating system a plus
• Previous experience with network monitoring tools

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