Job Description

Position Summary

The Operations Manager is responsible for overseeing and optimizing the daily administrative, clinical, and logistical operations of the hospice organization. This role ensures that all services are delivered efficiently, compassionately, and in compliance with federal, state, and accreditation standards. The Operations Manager collaborates closely with the Executive Director, Clinical Director, and interdisciplinary team to uphold the organization’s mission of providing exceptional end-of-life care.

Key Responsibilities

• Operational Leadership
• Oversee daily operations of hospice programs, ensuring smooth coordination across clinical, administrative, and support departments.
• Develop, implement, and monitor policies and procedures that promote efficiency, quality, and regulatory compliance.
• Manage facilities, equipment, and supply chain to ensure consistent support for patient care delivery.
• Compliance & Quality Assurance
• Ensure adherence to all hospice regulations, including Medicare/Medicaid Conditions of Participation and state licensing requirements.
• Coordinate quality assurance and performance improvement (QAPI) activities to enhance service outcomes.
• Prepare for and support external audits, surveys, and accreditation processes.
• Team Management & Development
• Supervise administrative and support staff, providing coaching, performance evaluations, and professional development.
• Collaborate with clinical leaders to ensure adequate staffing and resource allocation.
• Foster a positive, mission-driven culture emphasizing compassion, accountability, and teamwork.
• Financial & Resource Oversight
• Assist in budget preparation and monitor expenditures to ensure fiscal responsibility.
• Identify cost-saving opportunities without compromising quality of care.
• Manage vendor relationships and contracts related to operations and facilities.
• Strategic Planning & Growth
• Support leadership in strategic initiatives to expand services, improve patient experience, and increase operational efficiency.
• Utilize data-driven insights to inform decision-making and process improvements.

Qualifications

• Bachelor’s degree
• Minimum of 3–5 years of operations or management experience
• Strong knowledge of CMS regulations, HIPAA , and hospice accreditation standards.
• Proven ability to lead teams, manage multiple priorities, and communicate effectively across disciplines.
• Proficiency in healthcare management software and Microsoft Office Suite.
• Compassionate leadership style with commitment to patient-centered care.

Work Environment

• Full-time, exempt position
• May include occasional evening or weekend responsibilities to support operational needs

Direct Reports: Administrative staff, scheduling coordinators, and support personnel

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