Job Description

We are seeking an experienced Oracle NetSuite consultant to lead finance system enhancements, manage product feature roadmaps, handle request ticket intake and prioritization, bridge Finance and IT teams, support engineering rollouts, and oversee incident/problem management. This role combines ERP expertise, strong communication skills, and operational excellence.

Hybrid: Mesa, AZ 85201

Pay: 70 - 95/hr

Contract to hire or contract

Key Responsibilities:

Product Roadmap & Feature Delivery

·Define and execute the NetSuite product roadmap, including Finance modules (GL, AP, AR, Fixed Assets, Revenue Recognition, Multi-Book Accounting, Suite Billing, Advanced Revenue Management).

·Translate business requirements into actionable features and user stories; manage backlog and prioritize based on business value and risk.

·Conduct fit-gap analysis, document functional specifications, and coordinate SIT/UAT and release management.

·Partner with engineering teams to support rollout of new features and development initiatives.

Request Ticket Management:

·Handle incoming service requests and support tickets via ServiceNow/Jira.

·Assess, categorize, and prioritize tickets based on impact and urgency.

·Ensure timely resolution and maintain SLA compliance.

Implementation Prioritization

·Manage and prioritize implementation projects across Finance and IT teams.

·Balance quick wins with strategic initiatives; communicate trade-offs to stakeholders.

·Track progress and report on delivery metrics.

Finance & IT Liaison:

·Act as the primary bridge between Finance stakeholders and IT/support teams.

·Facilitate governance meetings, communicate priorities, and ensure alignment on timelines and deliverables.

·Document processes, integrations, and maintain compliance with SOX and audit requirements.

Incident & Problem Management

·Lead incident triage, root cause analysis, and resolution for ERP-related issues.

·Implement ITIL best practices for incident, problem, and change management.

·Monitor trends and drive preventive measures to reduce recurring issues.

Qualifications:

·5+ years of experience with Oracle NetSuite ERP (or Oracle Fusion Cloud Financials).

·Strong understanding of finance processes (R2R, P2P, O2C) and compliance frameworks.

·Experience in ticket management systems (ServiceNow, Jira) and ITIL processes.

·Proven ability to manage product roadmaps, prioritize implementations, and support engineering rollouts.

·Excellent communication and stakeholder management skills.

Preferred Skills

·NetSuite certifications (Administrator, ERP Consultant).

·Familiarity with SuiteScript, SuiteFlow, SuiteTalk, and API integrations.

·Ability to interface and communicate with C-level executives and partner on delivery of objectives

·Experience with Agile methodologies and DevOps practices.

·SOX-compliance management and SOD controls expertise.

KPIs

·SLA compliance for ticket resolution.

·On-time delivery of roadmap features and implementations.

·Reduction in incident recurrence and improved MTTR.

·Stakeholder satisfaction and adoption metrics.

“Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client”

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