Job Description

The Style Advisor is a brand ambassador who inspires confidence in customers and their colleagues. They are accountable for delivering the highest level of customer experience, exceeding their commercial objectives, and adhering to all operational policies and procedure.

Customer Experience:

• Act as the Ambassador for the brand to create and cultivate a culture of trust and community.
• Build relationships with existing and new clients.
• Deliver the brand service ceremony in all client interactions.
• Exceed client expectations and go the ‘extra mile’ in every interaction.
• Support the execution and implementation of retail events and activities.

Commercial and Operations:

• Drive sales and KPIs through meaningful customer interactions.
• Provide feedback to the store management team on new opportunities to improve sales and operations in the store.
• Keep up to date with product knowledge and fashion trends.
• Follow all operational procedures and policies, raise noncompliance or risk to management.
• Maintain store standards in line with brand guidelines.
• Maintain back of house standards and guidelines in line with company policy and procedures.

The Candidate:

• Customer centric and passionate about delivering exceptional levels of service.
• A strong team player.
• Has a high attention to detail.
• A strong passion for all things fashion and is up to date with current market trends.
• Agile in ways of working and can adapt to meet the needs of the business.
• A minimum of 1 years’ experience in a similar role.
• Flexible to work shifts in line with store opening hours including weekends, evenings, and public holidays.

Benefits

• Employee Purchase Scheme with 50% off for employees.
• Friend and Family Purchase Scheme with 20% off

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