Job Description

The Party Host is responsible for coordinating event logistics, managing flow and timelines, and responding to guest needs in real time. Serving as a key point of contact for vendors, entertainers, and internal staff, the Host ensures each event runs smoothly while maintaining a safe, high-quality experience for all guests. This role requires strong communication skills, attention to detail, and a proactive, service-oriented mindset in a fast-paced, guest-facing environment.

Responsibilities

· Welcome and greet party and event guests, ensuring they feel comfortable and excited about their experience at Wollman Rink.

· Coordinate all aspects of each event, including setup, activities, guest flow, and cleanup, to ensure a smooth and enjoyable experience.

· Assist with guest check-in and provide clear information about the day’s schedule, activities, and rink guidelines.

· Monitor the tent area, party spaces, and rink to help maintain guest safety and ensure adherence to all rink policies.

· Provide exceptional customer service by responding to guest inquiries, resolving concerns, and accommodating special requests.

· Collaborate with rink staff and vendors to ensure timely and accurate delivery of food, beverages, and any additional services included in event packages.

· Maintain cleanliness and organization of event spaces, ensuring a welcoming and professional atmosphere.

· Coordinate with the Director of Sales on logistics for specific events, client preferences, and VIP needs to ensure alignment and a high standard of execution.

· Oversee post-event breakdown, ensuring that all decorations, supplies, and materials are cleaned up, properly stored, or returned to designated areas.

· Gather guest feedback and report observations or concerns to management to support continual improvement of the event experience.

· Previous experience in event hosting or customer service is preferred, especially in a recreational, hospitality, or entertainment setting.

· Strong interpersonal and communication skills, with the ability to engage and connect with guests of all ages in a friendly and professional manner.

· Ability to multitask and manage time effectively in a dynamic, fast-paced environment.

· Enthusiastic and outgoing personality, with a genuine passion for delivering exceptional guest experiences.

· Physical ability to stand for extended periods and provide hands-on assistance to guests as needed.

· Flexibility to work a variety of shifts, including evenings, weekends, and holidays, based on event scheduling needs.

Note: This job description outlines the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

About WPP

About WPP Wollman Park Partners (WPP) is a coalition of experienced New Yorkers from diverse sectors, including sports and entertainment, finance, health and wellness, and sustainability. Comprising notable organizations like Harris Blitzer Sports & Entertainment, Related Companies, Equinox, in close partnership with Great Performances + Melba’s Restaurant, YMCA, Ice Hockey in Harlem, Figure Skating in Harlem, The Boys’ Club of New York, and Green City Force. WPP is dedicated to enhancing the iconic Wollman Rink NYC (WRNYC) in Central Park. With a strong commitment to creating a vibrant, diverse, and inclusive space, WPP aims to promote equitable economic opportunities and recovery for the city. As the operator of Wollman Rink NYC, WPP focuses on accessibility and inclusivity through thoughtful hiring practices and engaging programming. The rink will host public ice-skating sessions, youth initiatives, cultural events, and celebrations, making it a welcoming destination for both New Yorkers and visitors alike. By fostering a sense of community and celebrating the city's rich diversity, WPP strives to create a year-round destination that reflects the values and spirit of New York City.

Physical Demands

This position requires the ability to lift up to 20 pounds. 

Work Environment

This position generally requires that work be performed at Wollman Rink, but attendance at events taking place at the rink or offsite, including on weekends and/or holidays, may be required. 

Compensation details: 18-18 Hourly Wage

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