Pharmacy Technician (Call Center) Job at Strategic Staffing Solutions, Detroit, MI

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  • Strategic Staffing Solutions
  • Detroit, MI

Job Description

Prior Authorization Specialist (Pharmacy Call Center)

Location: Detroit, MI (Hyrbid) Mostly remote but with occasional office visits.

Duration: 12 Months

Pay: $20-23/hr

Description:

This Pharmacy Technician Role is within a remote contact center. We service Blue Cross Blue Shield of Michigan and Blue Cross Network Medicare Part D Members and Providers. Our goal is to handle inbound mail related to M3P program, as well as Member and Provider inquiries concerning benefits and coverage determinations. Our timeframes are extremely tight (urgent 24 hours, standard 72 hours).

Work Hours:

Monday thru Friday 8am and as late as 6pm in office days. On-site on rotational basis. Schedules are subject to change based on business needs. Help desk is opened Mon. – Fri. 8am to 6pm.

Peak Season Oct. to Mar.

Schedules are based on seniority and company needs

Top 3 Required Skills/Experience – The most important must-have skills:

Retail Pharmacy experience – at least 2 years

Good computer skills (Typing, outlook, excel, etc)

Good fundamental knowledge of drug names and drug classes

Required Skills/Experience – The rest of the required skills/experience. Include:

Exceptional Customer Service

Detail Oriented

Ability to multi-task

Willingness to accept change

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

Call center experience

CMS knowledge

Education/Certifications – Include:

CPhT preferred (Certified Pharmacy Tech licensed)

Job Tags

Work at office, Remote work, Monday to Friday,

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