Job Description

About DHL and IRM:

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our Americas region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose:

• Deliver a high-quality contract risk management (“CRM”) service through risk identification and evaluation, advising on risk mitigation through suggested contract changes, and trusted advice within the Insurance & Risk Management (“IRM”) product portfolio. Collaboratively support the commercial interface between business stakeholders and IRM staff under the guidance of the Senior Contract Risk Manager.
• Serve as an active member of IRM’s North American team, interacting with colleagues to help ensure business objectives are met, and that the organization is performing to “best in class” standards.
• In conjunction with the Senior Contract Risk Manager, conducts reviews of global Master Service Agreements, bespoke/non-standard customer contracts, non-standard scopes of services, and provides advice on commercial positions related to insurable risks in consideration of IRM risk versus reward criteria.
• Participate in deal engagement review committees on CRM business processes and new and emerging risks.
• Participate in strategic initiatives to help drive improvements to the CRM service for business units in North America.
• Interface with Business Development, Account Management, and other stakeholders, including Global & Regional IRM stakeholders, Legal, Commercial Contract Management, Security, Finance, etc., on contracts and other engagements to deliver holistic risk guidance.

Your Tasks:

• Develop strong understanding of business unit operating models and sector strategies to identify and evaluate the risk challenges arising therefrom.
• Manage contract risk inquiries, identifying them by complexity, urgency, and type, and prioritize accordingly. Perform reviews to identify risks in agreements and propose modifications to terms such as liability, indemnity, and other provisions related to insurable risks. Communicate identified risks and proposed solutions clearly and promptly to relevant stakeholders.
• Execute CRM process by supporting the business divisions with risk exposure reviews for new and renewing contracts. Provide formal written advice to commercial teams to distinguish uninsurable business risks from insurable risks. Provide ongoing support to commercial teams to help achieve their business goals.
• Under the direction and guidance, assist in developing and implementing CRM strategies in North America to enhance service line presence and internal stakeholder experience.
• Participate in deal engagement review committees and similar decision-making bodies covering CRM issues, as required.
• Support occasional non-customer facing CRM matters.
• Collaborate with regional or global claims functions in connection with bespoke customer contracts, as necessary.
• Support monthly management reporting regarding CRM activities.
• Other duties as assigned.

Your Profile:

• Three to seven years of experience and knowledge in supply chain logistics and freight forwarding business models, including airfreight, ocean freight, ground transportation, warehouse distribution, service logistics, and related value-added services.
• Strong understanding of contract terms and conditions typically included in transportation, forwarding, and supply chain agreements.
• Ability to anticipate and articulate the impact of risk given deviations from standard T’s and C’s and/or risk-bearing clauses in contracts and/or arising from non-standard logistics activities.
• Experience providing professional advice and recommendations to decision makers throughout various levels of the organization.
• Proven record of consistent and concise reporting on risk issues to a non-technical transport and logistics audience.
• Undergraduate degree required, preferably in business administration, finance, economics, logistics, science, engineering, or mathematics. Advanced degree a plus, e.g., MS, MBA, or JD.
• Fluency in English required.

We offer:

• Great opportunity to work for the biggest logistics company in the world.
• International and virtual environment .
• Flexibility and great opportunity to learn.
• Tempting Compensation and benefits.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Tags

Similar Jobs