Senior Operations Manager Job at PruTech Solutions, Inc., Brooklyn, NY

dnkzSFNBb09TaDhiQ3c1eFk1akVNSi81
  • PruTech Solutions, Inc.
  • Brooklyn, NY

Job Description

Position Summary:

We are seeking a highly experienced Operations Manager to oversee the daily operations of five public-facing units within our agency. This role requires a strong leader with a proven track record of managing high-performing teams, executing complex projects, and maintaining operational excellence across diverse functions. The Operations Manager will be responsible for supervising a team of 40+ staff, ensuring that each unit delivers consistent, high-quality service to the public and internal stakeholders.

Key Responsibilities:

  • Manage the day-to-day operations of five distinct public-facing units, ensuring smooth and efficient functioning across teams.
  • Provide direct supervision and support to 40+ staff, including performance management, coaching, and professional development.
  • Lead and coordinate multiple high-priority projects simultaneously from planning through execution, ensuring deadlines and goals are met.
  • Develop, document, implement, and monitor internal policies and procedures to drive operational consistency, compliance, and efficiency.
  • Oversee financial and procurement processes in collaboration with relevant departments; retail or legal experience is a plus.
  • Serve as the primary point of contact for internal and external stakeholders, maintaining positive and effective working relationships.
  • Ensure a high standard of customer service is maintained across all public-facing units.
  • Identify and resolve operational challenges through effective problem-solving and creative thinking.
  • Monitor performance metrics and implement process improvements to enhance productivity and quality of service delivery.
  • Foster a collaborative and inclusive workplace environment that encourages staff engagement and accountability.

Qualifications:

  • Bachelor’s degree required.
  • Minimum 10 years of experience in operations or project management, preferably in a complex, customer-facing environment.
  • Demonstrated ability to manage large teams and support staff in achieving operational and strategic goals.
  • Experience in financial management , procurement , or backgrounds in retail or legal sectors a strong plus.
  • Proven ability to develop and enforce organizational policies and procedures.
  • Highly organized with meticulous attention to detail and a strong sense of follow-through.
  • Excellent communication skills, judgment, and interpersonal abilities.
  • Strong problem-solving and analytical skills with the ability to make sound decisions quickly under pressure.
  • Experience working with diverse teams and building partnerships with a broad range of stakeholders.

Work Environment:

  • This is an on-site position requiring regular presence and engagement with frontline teams.
  • Must be comfortable working in a fast-paced environment that requires multitasking and prioritization of multiple responsibilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Tags

Similar Jobs

Samsung E&A America Inc.

Project Controller (Bilingual) Job at Samsung E&A America Inc.

JOB TITLE: Project Controller (Bilingual) DEPARTMENT: Project Control Team / IWT REPORTS TO: Field Control Manager, Project Manager (P/CM), Project Director (PD) LOCATION: Taylor, TX JOB OBJECTIVES This position supports project management working...

TrustBank

Vice President, Commercial Banking Wealth Strategist Job at TrustBank

 ...Description: Job Title: Vice President, Commercial Banking Wealth Strategist Department: Arizona Wealth Management Reports To: CEO, Trust and Wealth Management/President TrustBank AZ FLSA Status: Exempt Type of Position: Full-Time Job Summary... 

Epic Academics

Math/English/Physics/Chemistry/Bio Tutor Job at Epic Academics

About Epic Academics: Epic Academics tutors students in grades K-12 for all school subject areas and test prep programs, including ACT, SAT, PSAT, and AP. Epic is hiring math and science tutors who have the ability to teach high school levels of math & science through...

J. Kent Staffing

Social Media Marketing Specialist (Temporary, Foot-in-Door) Job at J. Kent Staffing

 ...PR/MarCom team! Schedule : Monday Friday between the hours of 9:00 AM 6:00 PM (1-hour unpaid meal break) optional work from home Fridays Assignment Length: 3-months with the potential to extend/potential foot-in-door Duties : Using the 12-month... 

Houston City Personnel

Administrative Assistant Job at Houston City Personnel

MUST BE FLUENT BILINGUAL SPANISH/ENGLISH - IN OFFICE MNDAY THROUGH FRIDAY 8:00AM P 5:00PM. The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge...