Job Description
Staffing Now is looking for a detail-oriented and customer-focused contract to hire Specialty Claims Examiner to join our clients team in the Austin area. In this role, you’ll be responsible for accurately processing and adjudicating GAP and Anti-Theft claims while delivering an exceptional service experience.
What You’ll Do
- Review loan, insurance, and contract documents to confirm claim eligibility
- Process claims submitted through phone, email, and chat
- Document all claim interactions in our system with accuracy and clarity
- Provide timely updates on open and pending claims
- Manage your assigned queue to ensure efficient claim resolution
- Interpret insurance and dealership documents, including payment histories
- Maintain strong product knowledge and deliver high-quality customer service
- Support administrative tasks and assist with special projects as needed
What You Bring
- High school diploma or equivalent
- 2+ years of claims experience in a call center or insurance setting
- Working knowledge of GAP and Anti-Theft claims
- Strong communication skills, critical thinking, and the ability to read and interpret contracts
- Ability to manage high contact volume (40+ calls/emails/chats daily)
Preferred Qualifications
- Active Claims Adjuster License
- Previous experience in the insurance industry
If you’re driven, organized, and ready to make an impact, this could be the perfect next step in your career.
Job Tags
Contract work,