Job Description
Job Title: Store Support Coordinator
Location: Austin
Shift: 8AM to 5PM CST
Job Summary:
As a Store Support Coordinator, you will be the first line of support for our retail stores, ensuring smooth day-to-day operations by resolving issues related to systems, and store processes. You will work closely with store teams, IT, and L2/3 teams to deliver timely and effective solutions that enhance the in-store experience for both employees and customers.
Key Responsibilities:
- Provide first-level support for store operations, including POS systems, inventory discrepancies, and procedural queries.
- Monitor and respond to support tickets and calls from store teams in a timely manner.
- Triage through available documentation and knowledge or escalate to appropriate teams while ensuring clear documentation and follow-up.
- Maintain accurate records of support activities and contribute to knowledge base documentation.
- Collaborate with cross-functional teams to identify and implement process improvements.
Qualifications:
- 2–3 years of experience in retail operations or store support preferred.
- Strong communication, probing and problem-solving skills.
- Familiarity with retail systems (POS, ticketing tools) in nice to have
- Ability to multitask and prioritize in a fast-paced environment.
- Customer-focused mindset with a proactive approach to issue resolution.
Job Tags
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