Job Description

Enjoy a remote work schedule, a supportive culture, and exciting project opportunities to grow with a well-established organization. Join a professional environment where your bilingual skills and customer service expertise create meaningful impact every day.

Primary Services is excited to announce the role of Bilingual Customer Service Representative for a large enterprise client. This position offers the chance to support a high-volume inbound call center within a major customer service operation. As a Bilingual Customer Service Representative, you will handle a wide range of inquiries, provide accurate information, and resolve issues that directly influence customer satisfaction. This role is well-suited for service-driven professionals who thrive in structured, fast-paced environments.

Responsibilities:

• Answer incoming calls in a professional and courteous manner.
• Handle and resolve customer complaints by identifying issues and troubleshooting effectively.
• Provide accurate information related to billing, enrollments, and escalations.
• Respond to customer questions while ensuring clarity and accuracy.
• Maintain detailed documentation of interactions and outcomes.
• Navigate computer systems and software to access and update customer information.

Qualifications:

• Fluent in Spanish and English highly preferred.
• Call center experience preferred.
• High school diploma or equivalent required.
• Ability to pass a background check.
• Computer proficiency required.
• Strong customer service capabilities.
• Strong organizational skills.
• Ability to work as a contributing member in a team-based environment.
• Stress tolerance and patience required for high-volume call handling.
• Effective communication and listening skills.

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