Job Description

About Us

Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. All of our positions are on-site in Parsippany, NJ.

Call Center Claims Agent

Automotive Warranty Claims | High-Volume Environment

Are you a call center professional who thrives in a fast-paced, high-volume environment? Do you enjoy structured workflows, problem-solving, and delivering confident, efficient service on every call? If so, we want to hear from you.

We are a growing automotive warranty company seeking experienced Call Center Claims Agents to handle inbound claims calls with precision, professionalism, and speed. This role is ideal for candidates who are comfortable managing a high call volume while maintaining accuracy, composure, and customer focus.

What You’ll Do

• Handle a high volume of inbound calls related to automotive warranty claims
• Review, process, and authorize claims in accordance with company guidelines and contract terms
• Communicate clearly and confidently with repair facilities, customers, and internal teams
• Accurately document call details, claim decisions, and follow-up actions in the system
• Apply policy, coverage, and procedural knowledge to resolve claims efficiently
• De-escalate concerns and provide clear explanations while maintaining a professional tone
• Meet or exceed daily productivity, quality, and call handling metrics

What We’re Looking For

• Proven experience in a high-volume call center environment (claims, insurance, warranty, or automotive experience strongly preferred)
• Ability to manage back-to-back calls while maintaining accuracy and attention to detail
• Strong verbal communication skills with a confident, customer-focused approach
• Comfort working within defined processes, scripts, and performance metrics
• Excellent multitasking, problem-solving, and time-management skills
• Proficiency with call center systems, CRMs, and multiple software platforms
• Dependable, punctual, and team-oriented work style

Why You’ll Like Working Here

• Structured workflows and clear expectations—no guesswork
• Supportive leadership and hands-on training
• Performance-driven environment where efficiency and consistency are valued
• Opportunity to build specialized experience in automotive warranty and claims processing
• Stable, full-time role in a growing organization
• Opportunities for advancement within the company
• Fun culture-building extracurricular activities like bowling, softball, pickleball, bake sales, potlucks, annual holiday party, fundraisers, 5-year employee loyalty trip and more!
• Medical, Dental, Vision Benefits + PTO + 401K Match

If you’re a call center professional who enjoys staying busy, hitting targets, and mastering complex information, this is a great opportunity to put your skills to work in a focused, results-driven setting.

Apply today to join a team that values speed, accuracy, and professionalism on every call.

DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance

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