Job Description

Exciting Career Opportunity: Call Center Agent

Location: Lombard, IL

Compensation: $19-$21/hr

Job Type: Part-Time, Onsite

Industry: Consumer Services / Construction / Customer Service

Why Join Us?

TORQ Coatings is seeking reliable, coachable Call Center Agents to join our inbound/outbound lead management team. This role is the heartbeat of our sales process, ensuring every prospective customer receives a world-class first impression. What sets us apart:

• High Earning Potential: $19-$21 per hour
• Monthly Bonuses: Earn an extra $150/month by hitting team-wide quality and speed goals
• Professional Growth: Comprehensive training on our "Torq Touch" communication standards
• Stability: A key role in a rapidly scaling business that values discipline and reliability
• Culture: Work in an environment built on T.O.U.G.H. values where team success is celebrated

Your Role: What You'll Be Doing

• Answer inbound calls within 60 seconds, following high-standard communication protocols
• Convert leads into qualified appointments for our Design Consultant team using proven scripts
• Proactively follow up on missed leads, voicemails, and aging leads to maximize conversion
• Maintain 95%+ accuracy in CRM documentation (BuilderPrime) using our 5-Point Note System
• Build immediate trust with customers through warm, clear, and confident phone presence
• Support the team during call spikes to ensure no lead is left behind

Minimum Requirements

• 1-2+ years of experience in customer service, call center, or inbound/outbound sales
• Strong technical proficiency; comfortable navigating CRM systems like BuilderPrime or JobNimbus
• Proven ability to follow scripts and workflows consistently without cutting corners
• Exceptional phone presence - able to sound natural, professional, and warm while multitasking
• High level of reliability and discipline regarding schedules and shift attendance
• A coachable mindset with the ability to accept and implement feedback immediately

Compensation & Schedule

• Earnings: $19-$21/hr
• Benefits: Monthly team bonuses ($150), career development, and a culture built on T.O.U.G.H. values
• Schedule: Part-Time (20-32 hours/week), Onsite in Lombard, IL

Our Core Values

• TENACITY: We push through challenges
• OWNERSHIP: We take responsibility for results
• UNITY: We win together, not alone
• GRIT: We put in the sweat that earns respect
• HEART: We love what we build & who we build it for

Ready to Build Your Career While Making a Local Impact?

This isn't just a phone role—it's your opportunity to be the face of TORQ Coatings and drive the growth of a premium brand. Join our team and take your career to the next level in a company that values craftsmanship, leadership, and professional excellence.

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