Job Description

Job Title: Customer Experience Planner & Operations Lead

Location: Alpharetta, GA – Onsite (Full-Time, 5 Days/Week)

Employment Type: 2-Year Contract

About the Role

Are you passionate about elevating the customer journey and driving cross-functional collaboration? We’re seeking a strategic and detail-oriented Customer Experience Planner & Operations Lead to join our Graphic Experience team. This high-impact role will serve as the operational hub between customer engagement, internal planning, and execution—ensuring every touchpoint is seamless, on-brand, and strategically aligned with commercial success.

Key Responsibilities

• Lead end-to-end planning and coordination of customer-centric programs and initiatives
• Drive internal demos, sales enablement, and event execution in partnership with Sales and Marketing
• Shape and implement customer experience strategies to optimize engagement across channels
• Provide operational support and insights using data-driven reporting and basic Power BI tools
• Collaborate across departments to ensure internal projects meet brand, budget, and timeline expectations
• Promote continuous improvement and operational excellence through thoughtful project oversight

Who You Are

• 5+ years of experience in customer experience, sales operations, marketing planning, or project management
• Proven success in a cross-functional, sales-led environment
• Skilled at managing internal stakeholders, organizing complex initiatives, and executing with excellence
• Proficient in Microsoft Office; familiarity with Power BI is a plus
• Strong communicator with a passion for crafting seamless and memorable customer journeys

Why Join Us?

You'll play a critical role in shaping how customers interact with our brand. We value innovation, collaboration, and strategic thinking—offering an opportunity to make a tangible impact from day one.

Apply now and help us deliver experiences that matter.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records.

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