Job Description

The HT Group has a security client in the in North Austin, TX looking for a Customer Service Representative who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process. This individual will build and maintain strong relationships with both internal teams and external customers while resolving issues and ensuring a seamless customer experience from inquiry to order fulfillment.

Contract-to-hire
$25/hr
Hybrid- 2 Days In Office/3 Remote
Responsibilities:
Build and maintain excellent relationships with assigned customer accounts and internal teams
Respond to customer inquiries via phone and email, using Salesforce case management
Ensure accurate customer data in Salesforce CRM and Oracle eBS systems
Maintain communication with customers regarding order status or changes
Support service contract management including renewals, add-ons, and terminations
Collaborate with Inside Sales and Order Management to ensure seamless processing
Log all customer communications and updates in CRM
Support onboarding/order processing and escalate issues when needed
Requirements:
3+ years of customer service experience, ideally in a fast-paced or high-tech environment
Strong communication skills (written and verbal)
Detail-oriented with the ability to manage multiple tasks and priorities effectively
Proficient in MS Office; experience with Oracle and Salesforce preferred
Self-motivated, team-oriented, and committed to delivering exceptional customer satisfaction
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com .

Job Tags

Contract work, Remote work,

Similar Jobs

ACIES TRANSPORT

Owner Operator - Sprinter/Cargo Van/Conestoga/Box Truck Job at ACIES TRANSPORT

...ACIES TRANSPORT is a dispatch company looking for Sprinter/Cargo Vans, Box Trucks, and Conestoga/Curtain side Owner-Operators to cooperate with (Independent Contractor Agreement) Requirements: Own a Cargo van / Sprinter van, Box Truck, or Conestoga (2011 and newer,...

Helen Ross McNabb Center

Loudon & Union County School Based Master's Level Liaison Job at Helen Ross McNabb Center

...Loudon & Union County School Based Master's Level Liaison Help Others, Make a Difference, Save a Life. Do you want to make a difference... ..., or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of...

OC Sports & Entertainment

Director, District Event Activation Job at OC Sports & Entertainment

...experience, education/training, internal value, peer equity, external market demands, and organizational considerations. The Director, District Event Activation is a key leadership role responsible for the operational planning, coordination, and flawless execution of...

ITCO Solutions, Inc.

Data Analyst Job at ITCO Solutions, Inc.

...to execute projects efficiently and effectively with limited supervision High-level of computer proficiency; advanced level with Excel; experience with VBA a plus Excellent verbal and written communication skills and the ability to work in a diverse/ team environment...

Ultimate Staffing

Warehouse Associate II - onsite in Irvine, CA Job at Ultimate Staffing

...receiving , especially with FedEx and UPS , and be comfortable working in a clean,... ...warehouse setting. Key Responsibilities: Package and ship outgoing orders accurately and... ...shipments and verify product counts Handle FedEx, UPS, and other shipping platforms...

Customer Service Representative Job at The HT Group, Austin, TX

dlNqR1F3c0xTQkllRHcxd1o1WEFNSjc1