Customer Support Representative Job at The HT Group, Austin, TX

dUNqRFJBd0hRQk1iRGdWMmFwdkZQNXY0TFE9PQ==
  • The HT Group
  • Austin, TX

Job Description

The HT Group has a technology client in Austin, TX looking for a Customer Support Representative who is tech-savvy, personable, and solutions-oriented to support customers using their systems. This hybrid role is ideal for someone passionate about delivering exceptional support while juggling a fast-paced, multi-channel environment.


Direct-Hire 

$65,000

Responsibilities:
  • Provide phone, chat, and portal-based support to resolve customer inquiries
  • Resolve the majority of customer issues at the first point of contact
  • Educate customers on platform best practices and resolve basic technical issues
  • Troubleshoot complex software or connection issues via screen share
  • Escalate unresolved technical issues to the appropriate support teams
  • Meet and exceed service KPIs consistently
  • Identify and report on recurring customer issues
  • Contribute to internal knowledge bases and customer help materials

Requirements:
  • Based in Austin, TX and eligible to work in the U.S.
  • Excellent verbal and written communication skills in English
  • Bachelor’s degree or equivalent
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Comfort with customer service tools and software platforms
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.

#HPIND

Job Tags

Similar Jobs

Winds of Change

Peer Support Specialist Job at Winds of Change

Now Hiring: Certified Peer Support Specialist Missoula, MT Do you want to make a difference by sharing your lived experience with others on their path to recovery? We're seeking a Certified Peer Support Specialist to join our dedicated team in Missoula, MT...

Texas Attorney General

Assistant Attorney General II-III | Law Enforcement Defense Job at Texas Attorney General

 ...LEDD) diverse docket consists of highly complex and high-profile cases, with a heavy emphasis on constitutional law, including civil rights, employment litigation, tort litigation, religious liberties, and class actions. LEDD defends the states law enforcement agencies... 

Vaco by Highspring

Drayage Dispatcher Job at Vaco by Highspring

 ...Position: Drayage Dispatcher Location: Long Beach, CA (Fully Onsite) Schedule: Tuesday-Saturday Compensation: $25-$28/hr (potentially negotiable for the right candidate) Type: Direct Hire A growing leader in the intermodal drayage industry is... 

Private Company

Nanny Job at Private Company

 ...A private, UHNW family in Newport is seeking a warm, experienced, and highly organized nanny to support the care and development of their three children (ages 3, 7, and 10). The role requires a proactive, team-oriented individual who thrives in a dynamic environment and... 

Eden Rose USA

AM Law 20 Firm - Funds Associate - San Francisco Job at Eden Rose USA

Eden Rose has been tasked with finding an exceptional funds attorney to join a leading firm for their SF or Palo Alto office. This role will offer the candidate an opportunity to work with a diverse portfolio across some of the worlds largest Investment funds. ...