Desktop Support Technician Job at Ashton North LLC, Madison, WI

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  • Ashton North LLC
  • Madison, WI

Job Description

Help Desk / Desktop Support Technician

Location: Madison, WI (Hybrid – majority on-site preferred)

Contract: Long-term (1+ year, targeting 3 years)

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Ashton North is partnering with a Madison-based client to identify a Help Desk / Desktop Support Technician to support a Windows-centric corporate environment. This role combines Tier 1 and Tier 2 support, with hands-on responsibility for desktop support, hardware troubleshooting, and ticket management.

What You’ll Do

  • Provide Windows 10/11 end-user support
  • Troubleshoot and replace PC hardware (memory, hard drives, system boards)
  • Triage, document, and resolve tickets in ServiceNow
  • Support PC imaging, provisioning, and deployments
  • Respond to basic end-user desktop and “how-to” requests

What We’re Looking For

  • Experience supporting Windows 10/11 environments
  • Hardware troubleshooting and desktop support experience
  • Familiarity with ServiceNow or similar ticketing systems
  • Strong communication and customer service skills
  • Ability to be on-site most days in Madison, WI

Nice to Have

  • Intune, Windows Autopilot, Active Directory
  • VPN and remote support tools
  • ITIL exposure

Additional Details

  • Hybrid role; on-site presence is strongly preferred
  • Client provides business laptop
  • Single virtual interview
  • Local Madison-area candidates only

Job Tags

Contract work, Local area, Remote work, Monday to Friday,

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