Job Description

The Role: Background, context, and vision for this role and why this role exists

As part of the Todd & Sargent IT Team, the IT Junior Administrator provides first-line technical support to 150+ employees across both office and field operations. This position is focused on end-user service, CAD/BIM software support, and assisting with general IT infrastructure maintenance.

Success in this position comes from delivering top-notch customer service, learning the technical foundations of our environment, and building strong relationships in both office and field.

The What: What this role is responsible for.

Technical Expectations

Help Desk Support

• Provide Tier 1 technical support via phone, email, and in-person assistance
• Troubleshoot common issues with Windows workstations, printers, and mobile devices
• Support CAD software including AutoCAD, Revit, Civil 3D, and related applications
• Document all support requests in ticketing system with detailed resolution steps
• Maintain help desk metrics including response time and resolution rate targets
• Escalate complex issues to Senior IT Administrator with proper documentation

Hardware & Infrastructure

• Deploy and configure new workstations and laptops for staff onboarding
• Perform routine maintenance on high-performance CAD workstations
• Assist with network infrastructure maintenance and cable management
• Support mobile device management for iPads and field devices
• Manage inventory of IT equipment and supplies using asset management system
• Coordinate hardware warranty repairs and replacements

Software Support

• Assist with Autodesk software installations and license management
• Support Office 365 deployments and basic troubleshooting
• Maintain software inventory and compliance tracking
• Perform basic database maintenance and backup verification under supervision
• Update and patch workstation operating systems following established procedures
• Support specialized engineering applications (RAM, Wind, Enercalc)

Field Operations Support

• Provide remote support for field personnel via VPN and remote desktop tools
• Assist with mobile device configuration and troubleshooting
• Support construction management software used on jobsites
• Coordinate with Senior IT Administrator for complex field technical issues
• Document field support procedures and common resolution steps

End-User Support & Customer Service

• Provide clear communication with employees of all technical levels
• Model best practices for customer service and coach junior staff in handling end-user support
• Anticipate user needs, document solutions, and contribute to a growing IT knowledge base
• Build trust with employees by consistently delivering responsive, high-quality support

Effective Organization and Housekeeping of IT Hardware

• Ensure proper organization, inventory, and maintenance of all IT hardware to ensure efficient operations and easy access.
• Follow protocols for regular audits of hardware inventory, ensuring all equipment is accounted for, functional, and up-to-date.
• Promote best practices for the care and handling of IT assets to extend their lifespan and optimize performance, including guidelines for usage, storage, and disposal of outdated equipment.

Qualifications:

Education: Associate's degree in Computer Science, Information Technology, or related field or equivalent experience

Experience: 1-2 years relevant experience in IT support or help desk environment

Technical Skills:

• Strong Windows desktop support skills and basic networking knowledge
• Familiarity with Microsoft Office Suite and basic troubleshooting
• Understanding of Active Directory basics and user account management
• Basic knowledge of computer hardware and peripheral devices

Preferred Qualifications

• Experience in architecture/engineering or professional services environment
• Knowledge of CAD/BIM software and high-performance workstation requirements
• Microsoft certifications (MCSA, MCSE, Azure Administrator, or equivalent)
• CompTIA Security+ or similar security certifications
• Experience with backup and disaster recovery solutions
• Familiarity with compliance frameworks (ISO 27001, NIST 800-171)
• Understanding of construction industry workflows and technology needs

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