Job Description

Summary

We’re hiring a Lead Medical Assistant to manage a team of MAs and drive day-to-day company operations. This desk-based, on-site role blends people leadership with hands-on execution: building protocols and workflows, optimizing EHR processes across multiple systems, and co-developing new projects with the CEO, CTO, and Head of AI to scale efficient, patient-centered care.

What you’ll do

Leadership & Operations

• Lead, schedule, and coach a team of Medical Assistants; provide feedback, 1:1s, and skills development.
• Be available to the Medical Assistants to answer questions.
• Build and maintain standard workflows for eligibility checks, scheduling, prior auths, refills, referrals, and documentation.
• Conduct quality audits (documentation accuracy, turnaround times, compliance) and drive corrective actions.
• Partner with leadership to define KPIs (message turnaround, prior-auth cycle time, denial rate, no-show reduction) and publish dashboards.

Workflow & Process Design

• Design, pilot, and iterate task workflows
• Map current vs. future state protocols
• Develop job aids for the medical assistants to refer back to
• Coordinate cross-functional rollouts (training plans, change logs, success metrics).

Innovation & New Projects (with CEO/CTO/Head of AI)

• Conceptualize and scope new operational projects (automation opportunities, workflow tooling, data/reporting).
• Evaluate and help implement AI-enabled or tech-forward processes (within policy and privacy guardrails).
• Gather user feedback from medical assistants and improve workflows.

Hands-on Desk-Based MA Work (as needed)

• Eligibility/benefits verification
• Scheduling
• Prior authorizations (meds/diagnostics/procedures)
• Medication refills.
• Chart prep/pre-visit planning
• Data aggregation

Required experience

• Team leadership of MAs or similar clinical support roles (scheduling, training, performance feedback).
• Building protocols/SOPs and workflows; running small operational pilots or projects.
• Direct experience with: eligibility checks, appointment scheduling, prior auths (meds, diagnostics, procedures), medication refills, data aggregation/reporting, and chart prep.

Technology requirements (must be proficient)

• Productivity & collaboration: Microsoft (Word, Excel, Outlook), Google Drive/Docs/Sheets, Zoom, Slack.
• EHRs: hands-on use of multiple systems, including eClinicalWorks (eCW), Harris CareTracker, athenaOne, Cerner, and Epic; comfortable switching devices (desktop/laptop/tablet).

Minimum qualifications

• High School Diploma/GED and Medical Assistant certificate/diploma (or equivalent documented training).
• 1–3 years related MA experience (ambulatory). 2+ years with leadership/training responsibilities preferred.
• Current AHA BLS for Healthcare Providers.

Skills & competencies

• Quick learner with systems agility; enjoys frequent change and problem-solving.
• Clear, compassionate communicator; strong writing and documentation accuracy.
• Project mindset: scoping, milestones, stakeholder updates, and post-launch review.
• Data-curious: able to pull lists, monitor KPIs, and act on trends.
• HIPAA/PHI discretion; reliable follow-through; collaborative and solution-oriented.

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