Job Description

Job Title: Patient Care Navigator

Position Type: Full-Time | Regular

Location: Bronx, NY

Position Summary

We are seeking a compassionate and detail-oriented Patient Care Navigator to join our healthcare team. This individual will play a vital role in supporting patients through all aspects of their care journey—helping them schedule appointments, access community resources, and overcome barriers that impact their health and well-being. The ideal candidate is proactive, organized, and deeply committed to ensuring every patient receives the support they need to achieve positive outcomes.

Key Responsibilities

• Schedule patient appointments, follow-ups, and diagnostic tests.
• Ensure completion of referrals, imaging, and specialty visits.
• Track and follow up on missed appointments or delayed care.
• Coordinate transportation and interpreter services as needed.
• Reinforce clinician instructions to promote adherence to care plans.
• Identify and connect patients with community resources such as housing, food assistance, and transportation programs.
• Refer patients to social work, behavioral health, case management, or financial counseling as appropriate.
• Help patients express their questions and concerns to the care team.
• Ensure patient values and preferences are integrated into care decisions.
• Support patients in overcoming barriers such as language, financial challenges, or lack of health literacy.
• Assist with insurance-related tasks, including prior authorizations and coverage verification.
• Document all encounters and care coordination activities in the EMR.
• Communicate patient updates and needs to physicians, nurses, and other team members.
• Conduct reminder calls for appointments or preventive health screenings.
• Engage high-risk or disengaged patients to re-establish care.

Qualifications

• Education: High School Diploma or equivalent required.
• Certification: Graduate of an approved Medical Assistant program.
• Experience: Previous experience in a medical setting or at least 2 years of relevant work experience preferred.
• Skills:
• Strong communication and interpersonal skills.
• Bilingual preferred.
• Proficient in basic computer technology and electronic medical records.
• Must successfully complete organizational orientation and training requirements.

Why Join Us

This is an excellent opportunity for someone passionate about patient advocacy and care coordination to make a meaningful difference in the lives of patients every day. You’ll work as part of a supportive, multidisciplinary team dedicated to improving access, quality, and patient satisfaction.

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