Job Description

Roofing and Sheet Metal Service Manager

Are you an experienced commercial roofing and sheet metal professional with a drive to solve problems for building owners? Established in 1923, Tri-State/Service Roofing & Sheet Metal Group has been working, building, and growing -- providing needed services to commercial, industrial, and institutional clients for 102 years. Our Wilmington, NC division of Service Roofing & Sheet Metal Company has an excellent career opportunity for a Roofing and Sheet Metal Service Manager. Join our team as the newest member in a talented and capable group of specialty construction professionals.

Ideal Candidate

• 3+ years of experience in commercial roofing and sheet metal service
• Knowledge of commercial roofing systems such as TPO, EPDM, PVC, SBS, BUR and SSMR
• Well-versed in maintenance and repair of all commercial roofing systems
• A good work ethic with a drive for quality results
• Excellent decision-making and communication skills

Responsibilities

• Oversee service orders from initial customer service request to writing work orders, preparing estimates, and completing labor/material posting, job reports, and billing
• Develop and grow service business, maintaining customer base and increasing market share with new customers
• Sell repair, maintenance, and re-roofing services
• Recommend and sell roofing maintenance plans
• Maintain communication with customers and ensure customer satisfaction
• Manage and mentor service technicians
• Oversee training of service technicians
• Responsible for ongoing safety training and adherence to safety policy of service crews
• Monitor quality and expediency of work

Compensation

• Top pay commensurate with experience
• Company-funded retirement plan
• Bonus opportunity
• Health insurance
• Paid vacation and holidays
• Access to company vehicle

The Tri-State/Service Group encourages military veterans to apply. We are an equal opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, national origin, age, disability, or any other characteristic protected by law.

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