Seasonal Customer Service Representative - Full-time and Part-time Roles Job at Solo Stove, Grapevine, TX

dXlqUFJBc01UeDRlQ2d0eGFwakdNWmo1
  • Solo Stove
  • Grapevine, TX

Job Description

Solo Stove's busy season is right around the corner, and we’re gearing up to bring on some extra hands in Customer Service. We have both full-time and part-time positions.

Location: This role will be onsite at our corporate offices in Grapevine, TX.

Employment Dates:

  • Start: October 20 or 27, 2025
  • End: Approximately December 31, 2025
  • You must be available to work November 28, 29, December 1 (we closed on Thanksgiving and Christmas).

Work Schedule:

  • Full-Time: 9-hour shift with 1-hour lunch; Wednesday–Sunday, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM
  • Part-Time: 20 hours per week, primarily weekends with some evening shifts

Work Duties:

  • Handle customer inquiries: Promptly respond to customer questions and concerns across various channels, including email, social media, phone, and live chat.
  • Resolve issues and complaints: Effectively address and resolve customer complaints, returns, refunds, and cancellations in a professional and empathetic manner.
  • Provide accurate information: Maintain deep product and service knowledge to provide accurate and detailed information to customers.
  • Staff Product Showroom: Greeting and assisting in-person customers, providing expert product knowledge, maintaining the showroom's cleanliness and organization, processing transactions, pulling orders from the distribution center, and collaborating with team members to meet sales goals and maintain a positive customer experience.

Candidate Profile

Candidates do not need prior customer service experience but must have:

  1. Strong computer skills and ability to navigate multiple computer applications simultaneously
  2. Clear verbal and written communication with a friendly, professional demeanor
  3. Ability to multitask (e.g., speaking with customers while researching information)
  4. Proficiency in Microsoft Office
  5. Preferred: Experience with Salesforce Commerce Cloud, ShipHero, FedEx systems, Outlook, Slack, or similar platforms

Job Tags

Full time, Part time, Seasonal work, Work at office, Shift work, Sunday, Afternoon shift,

Similar Jobs

Vern Eide Chevrolet GMC

Assistant Body Shop Manager and Estimato... Job at Vern Eide Chevrolet GMC

 ...Job Description Assistant Body Shop Manager and Estimator Full-time On-site: Mitchell, SD Base Pay + Commission- $60,000- $80,000 At Vern Eide GM, were more than a dealership were a trusted part of the community. For decades, weve been helping people maintain... 

JTI Industrial Services, LLC

Electrician Job at JTI Industrial Services, LLC

 ...spent on each project. QUALIFICATIONS EDUCATION and/or EXPERIENCE: High school diploma or equivalent is preferred...  ...apprenticeship program or technical school is preferred. Valid electrician license as required by state regulations. Minimum of 4 years... 

Burns Dirt

Takeoff Technician I Job at Burns Dirt

 ...people guide every aspect of our company. We invite you to contact us and see what it means to be #burnsbuilt. The Takeoff Technician is responsible for producing accurate, reliable quantity takeoffs that support Burns Dirts estimating and pre-construction efforts... 

LHH

Inside Sales Representative Job at LHH

 ...distribution company in Jacksonville, FL. This organization offers room for growth in an employee-centric environment. Benefits include medical, dental, vision, 401(k) plan with match, and Paid Time Off. Schedule: Onsite, Monday Friday, 8:00am 5:00pm Compensation:... 

The New Bar

Assistant Store Manager (Part Time) Job at The New Bar

 ...Store Manager to support the success of our retail store in San Francisco. What we do:...  ...our customers have the best experience each time they visit our store. You will also drive...  ...and campaign activation. This is a part-time, in-person position for our Union Street...