Senior Training Specialist Job at Employment & Training Centers, Dallas, TX

dlNyQlJ3Z0lTUlFZREExM2E1ckZNWjMxTEE9PQ==
  • Employment & Training Centers
  • Dallas, TX

Job Description

About the Company

We are seeking experienced and highly motivated Senior Systems Training Specialists to lead end-to-end training initiatives for a mission-critical Tolling Back Office System (BOS) modernization project. This role is central to ensuring that employees and contractors across the organization effectively adopt and utilize the new BOS platform. The ideal candidate brings a strong background in instructional design, system training delivery, and stakeholder collaboration—particularly in high-volume, customer-facing environments. This position requires regular travel to Pennsylvania for onsite meetings one week per month, in alignment with client expectations.

About the Role

This role is central to ensuring that employees and contractors across the organization effectively adopt and utilize the new Back Office System (BOS) platform.

Responsibilities

  • Training Needs Assessment
  • Collaborate with project stakeholders to evaluate current skill gaps and define training requirements for end-users, power users, and administrators.
  • Document comprehensive training needs analyses to inform curriculum development.

  • Curriculum Design & Development
  • Design customized training programs and learning objectives tailored to various user groups.
  • Develop engaging training content, including e-learning modules using tools such as Articulate 360 and SuccessFactors LMS.
  • Create instructor-led guides, lesson plans, and “Train-the-Trainer” materials.

  • Training Delivery
  • Facilitate interactive virtual, in-person, and self-paced training sessions.
  • Provide hands-on instruction covering system navigation, business processes, and integrated functionalities.
  • Deliver ongoing support and refresher training as needed.

  • Evaluation & Continuous Improvement
  • Administer pre- and post-training assessments to measure effectiveness.
  • Analyze feedback and adjust training materials accordingly.
  • Report training outcomes and progress to internal leadership and client stakeholders.

  • Cross-Functional Collaboration
  • Align training content with evolving system functionalities and project objectives.
  • Support knowledge transfer initiatives and promote cross-training to enhance organizational agility.

Qualifications

  • Minimum 5 years of experience delivering both virtual and in-person systems training.
  • Minimum 2 years of experience in a high-volume contact center environment.
  • Demonstrated experience using e-learning platforms (e.g., Articulate 360, Adobe Captivate, Moodle).
  • Experience developing content for LMS platforms and interactive digital learning formats.
  • Ability to clearly translate complex technical processes into accessible, user-friendly training.
  • Experience with SAP S/4HANA and Microsoft Dynamics CRM is strongly preferred.
  • Hands-on experience delivering training during at least one Tolling Back Office System implementation is highly desirable.
  • Ability to quickly learn technical aspects of UBOS and develop corresponding training programs.

Preferred Skills

  • Background in large-scale IT transformation or enterprise system rollouts.
  • Familiarity with BOS platforms and related tolling systems.

Pay range and compensation package

Hybrid work arrangement with mandatory onsite presence one week per month in Pennsylvania. Virtual collaboration and training delivery via Microsoft Teams and Outlook.

Equal Opportunity Statement

ETC is an equal opportunity employer. We are committed to diversity and inclusivity.

Job Tags

For contractors, Remote job,

Similar Jobs

ADMAR SUPPLY CO INC

Machine Control Technician Job at ADMAR SUPPLY CO INC

 ...Willing to learn on the job as well as attend provided certified training courses. This position will require travel throughout New...  ...elements. Providing support for site contractors engages inner-personal skills. communicating schedules, systems knowledge and training... 

Wythe Hotel

Corporate Events Sales Manager Job at Wythe Hotel

 ...gatherings into defining moments. Our clients are communities and organizations that understand their teams are more than business...  ...Are A relationship builder who creates lasting social and professional connections Someone who is energized by collaboration... 

LAZ Parking

Senior Event Parking Manager Job at LAZ Parking

The SENIOR PARKING EVENT MANAGER is responsible for overseeing parking operations, revenue collections, and staff during events. Additionally, they will serve as the main point of contact with the client and ownership group for all operational considerations and coordination...

Centific

AI Projects Video Collection in Washington Job at Centific

 ...which they will record 20 short video clips while performing simple actions such as walking in different directions. No prior experience is required. Location: Seattle WA Further details and to register: _ Casas Project Participants will perform 28... 

Eocene Environmental Group

Proposal Coordinator Job at Eocene Environmental Group

 ...Division Environmental Division Technology & Innovation Division Sustainability Division Job Summary: The Proposal Coordinator will support Eocenes Business Development and Regional marketing efforts with proposal coordination and tracking, organization,...