Enterprise-level services curated to meet current and future evolving needs, including roles in areas like graphic design, content management, multimedia, data visualization, public affairs, training, records management, and policy strategy.
Peraton is seeking an experienced driven self-starter to manage service delivery for a federal client. The Service Delivery Manager (SDM) is the senior operations lead for a large-scale federal enterprise services contract, supporting the customer across 9 distinct service Tasks. Reporting directly to the Program Manager, the SDM oversees delivery execution, provides strategic direction to Task Leads, ensures adherence to SLAs/KPIs, and drives operational excellence across all service areas. This role is central to customer satisfaction, employee engagement, and continuous improvement across the contract.
Leadership & Oversight
Service Performance & Delivery Management
Customer & Stakeholder Engagement
Program Integration & Risk Management
Financial & Resource Management
Required:
Benefits:
Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan.
Target Salary Range: $176,000 - $282,000. This represents the typical salary range for this position based on experience and other factors.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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