Job Description

Join Our Team as a Spanish Bilingual Customer Service Rep!

Location: Downtown San Antonio

Job Type: Full-Time | Entry-Level Friendly

Pay: $17/hr + Bonuses

Language Requirement: English + Spanish

Schedule; Monday - Friday

Training 8:00 AM to 5:00 PM

After training 9:30 AM to 6:00 PM w/1 Saturday every 6 wks

What You'll Be Doing:

You'll be the voice on the line helping customers resolve their accounts with empathy and professionalism. Your mission? Make every call count while staying compliant with FDCPA guidelines.

• Handle inbound & outbound calls with confidence
• Collect payments on behalf of clients across the U.S.
• Update account notes in real time
• Navigate multiple systems like a pro
• Keep it cool under pressure and solve problems fast

What Success Looks Like (KPIs):

• Average Call Handle Time
• Call Notation Accuracy & Speed
• Daily Call Volume Handled

What You Bring:

• Basic computer & math skills
• Multitasking magic (think: tabs, systems, and notes-at once!)
• Strong communication & listening skills
• Strong attendance and reliability track record
• A team-first attitude with a competitive edge
• Dependability-you show up and show out
• Bonus points if you know FDCPA, HIPAA, or state collection laws
• Eligible for licensing in all states? Even better!

Why You'll Love It Here:

• Fast-paced, high-energy environment
• Growth opportunities & skill-building
• Supportive team culture
• Make a real impact every day
• Bilingual? You're in high demand Fluency in English and Spanish (required)

Ready to Level Up?

If you're driven, bilingual, and ready to thrive in a fast-paced call center, we want to hear from you. Apply now and start your journey with a team that values hustle, heart, and high performance.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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