Job Description

About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

What We’re Looking For:

At GNC we embrace a “Live Well” philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.

GNC is seeking a Senior E-Commerce Operations Manager to oversee the day-to-day operational excellence of our digital business. This individual will serve as the key connector between merchandising, supply chain, customer service, and technology—ensuring that every part of the e-commerce operation runs efficiently, accurately, and in alignment with company goals.

The ideal candidate is a strategic operator with a deep understanding of digital commerce workflows, strong analytical skills, and a passion for process improvement. This is a critical role responsible for driving operational readiness, improving fulfillment and service performance, and supporting continued e-commerce growth.

What You’ll Do:

This is a Full-Time Salary Position

The Sr. E-commerce Operations Manager will own the Ecommerce planning and serve as the operational hub for cross-functional communication, planning, and follow-through. This is a high-impact, detail-intensive role ideal for someone who thrives on structure, accountability, and fast-paced collaboration. This role ensures seamless collaboration across cross-functional teams, operational efficiency and a focus on strategic outcomes that elevate user experience across the dimensions of people, processes, practices and tools to drive impact at scale.

• Collaborate with internal stakeholders across marketing, creative, e-commerce, and IT to ensure cohesive, high-quality execution of all digital content and site experiences.
• Establish formal processes for developing consumer-centered experiences
• Oversee the timely and accurate deployment of customer-facing content and experiences across web and mobile platforms. Manage day-to-day operations of site updates, promotional launches, new product rollouts, and landing page enhancements.
• Evaluate and improve production workflows, content QA processes, and internal documentation. Offer feedback and recommendations for more efficient operations.
• Serve as a central point of contact for content production updates. Provide transparent and timely communication to all stakeholders and maintain documentation on deliverables, timelines, and changes.
• Ensure all site content aligns with brand strategy and user expectations. Review experiences through a customer-centric lens and advocate for consistent, engaging, and accessible digital content.
• Effectively manage project timelines and ensure all stakeholders are informed of critical updates
• Analyze website and digital performance to optimize user experience across the site and communicate with cross-functional teams
• Additional duties as assigned.

Environmental Factors & Working Schedule:

• Hybrid work environment, 3 days in-person attendance (Pittsburgh, PA) in addition to ability to work remotely.
• Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Specific vision abilities required by this job include long periods of computer screen usage, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• The noise level in the work environment is usually low/moderate

*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

• Bachelor’s degree in Marketing, Merchandising, Business, or related field.
• 5+ years of experience in managing end-to-end project lifecycles, particularly in ecommerce environments.
• Strong background in project managing cross-functional initiatives, such as product launches and promotional campaigns.
• Experience with major e-commerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento, BigCommerce).
• Familiarity with ecommerce operations, including product uploads, inventory management, and order fulfillment processes.
• Highly organized project manager, detail-oriented with the ability to manage multiple projects in a fast-paced environment.
• Strong communication skills to interface with different departments and ensure alignment on project timelines, deliverables, and goals.
• Detail-oriented and process-driven, with a mindset for continuous improvement and innovation.
• Demonstrated expertise in scheduling and optimizing resources, ensuring deadlines are met while maintaining a focus on priorities.
• Excellent organizational, analytical, and communication skills.
• Experience in facilitating team meetings, encouraging engagement, and fostering a positive and productive work environment.
• Detail-oriented with a strong sense of ownership and ability to manage multiple priorities.
• Agile decision-making capabilities to adapt to changes in ecommerce operations or shifts in business priorities.

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