Job Description

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.

Time: 8a-4p

Days: Mon-Fri

Facility: EMTC facility on Rikers Island

New York City Health and Hospitals Corporation

Since 2016, Correctional Health Services (CHS) has been the direct provider of health care in the New York City jails. Deeply committed to human dignity and patient rights, CHS is part of the NYC Health + Hospitals system and is a key partner in the City’s efforts to reform the criminal-legal system. Our in-jail clinical services include medical, nursing, and mental health care; substance-use treatment; social work; dental and vision care; discharge planning; and reentry support.

Position Overview

Under the supervision of the Health Service Administrator, the Tour Coordinator (TC) is responsible for managing and coordinating assigned sub-unit operations and administration. The Tour Coordinator is a vital part of this, providing essential support for clinic operations and administrative oversight across CHS sites. The TC's duties include process monitoring and direct handling of department-specific requests, such as telephonic and email requests, daily operational coordination tasks, and preparing operational reports.

Essential Job Functions

• Assists in planning for the service/program through consultation with management, clinical staff, and other associated healthcare services to coordinate joint patient and management objectives.
• Assists in planning development and may conduct training programs to maintain personnel proficiency, use of new equipment, and implement methods and procedures.
• Act as an intermediary between CHS Management, Central Operations, and Correctional staff to ensure patient production for healthcare services.
• Monitors patient production and conducts regular visits to clinic areas or patient holding areas to ensure proper patient flow and to flag unnecessary delays in patient’s movement to Correctional staff.
• Performs data entry and retrieval of records, lists, and statistical information; reviews statistical reports for accuracy and initiates procedures to resolve deficiencies; compiles and enters data; makes calculations; and prepares charts, graphs, databases, summaries, and reports.
• Provides administrative support for a comprehensive health service program of professional and non-professional staff and related health care personnel.
• Assists in scheduling meetings and appointments within the department and external entities.
• Prepares and maintains operational manuals and procedures up to date.
• Manages all departmental repairs and ordering of stationery and equipment as needed.
• Other administrative duties as deemed necessary.

Minimum Qualifications

1. A Baccalaureate Degree from an accredited college or university in Business Administration, Engineering or Social Sciences, Health Care Specialization, Physical Sciences or related programs; and

A minimum of four years of progressive, responsible experience related to Health Care Program Planning, Research, Design, Operation, Evaluation and Analysis; or

2. A Masters Degree from an accredited college or university in Public Health, Public or Hospital Administration, Health Care Specialization, Business Administration or related disciplines; and

A minimum of three years progressive, responsible experience directly related to health care program planning, research, design, operation, evaluation and analysis; or

3. A satisfactory equivalent combination of training, education and experience; and,

4. Demonstrated skills in written and oral communication.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

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