Job Description

Job Title: VP of program Delivery

Reporting to: CEO

Position Overview:

As the VP of program Delivery , you will play a pivotal role in the oversight and management of all programs within our organization. This leadership position demands a strategic approach to program delivery, client satisfaction, and operational efficiency. The VP of program Delivery will lead a team of program directors, managers, project managers, and other professionals, serving as the primary liaison for clients and stakeholders. The role involves regular visits to project sites, active engagement with clients, and proactive issue resolution.

Key Responsibilities:

Strategic Program Leadership:

• Provide strategic direction and vision for our clients programs, ensuring alignment with overall business objectives.
• Collaborate with executive leadership to ensure programs are strategically positioned for success.

Program Oversight:

• Monitor and evaluate program progress, ensuring adherence to timelines and budgets.
• Implement best practices for efficient program management and execution.

Client Relationship Management:

• Serve as the primary point of contact for clients, addressing program-related inquiries and concerns.
• Conduct regular site visits and engage in customer interactions to maintain satisfaction and gather feedback.

Issue Resolution:

• Act as the primary contact for addressing program-related issues and challenges, working with the team to devise effective solutions promptly.

Stakeholder Engagement:

• Engage with customers, state governments, key stakeholders, and industry partners to foster collaboration and enhance the company's reputation.

Team Management:

• Lead and mentor a team of program and project managers, fostering a culture of collaboration and innovation.

Operational Efficiency:

• Implement and optimize processes to enhance operational efficiency within the program management function.
• Coordinate closely with cross-functional teams to ensure seamless operations.

Regulatory Compliance:

• Stay abreast of regulations and compliance requirements related to tolling and commercial vehicle enforcement, ensuring program adherence to applicable laws and standards.

Qualifications:

• Proven senior leadership experience in program and operations management, preferably within the transportation and logistics sector.
• Familiarity with transportation systems and commercial vehicle enforcement is advantageous.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships across all levels.
• Demonstrated ability to lead and inspire high-performing teams.
• Strategic mindset with a history of successful program delivery and client satisfaction.
• Willingness to travel regularly for site visits and client engagements.

Education and Experience:

• Bachelor's degree in a relevant field required; Master's degree preferred.
• Minimum of 10 years of progressively responsible experience in transportation technology or related industries.
• Successful track record in executive leadership roles overseeing complex programs and initiatives.

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