Job Description

Job Title: Workforce Optimization Specialist

Location: Open to various U.S. sites near our Warehouses - LA, NJ, Houston, and ATL (preferably LA or NJ).

JD.COM is a Chinese e-commerce company headquartered in Beijing . With revenues more than US152.8 billion in 2023, JD.com is China’s largest retailer by revenue, and ranks #47 on Fortune Global 500 .

JD Logistics, the logistics arm of JD.com, has announced plans to double its overseas warehouse space by the end of 2025!

We are looking for a Workforce Optimization Specialist to join our HR team and support labor efficiency across our U.S. warehouse operations. This role will focus on workforce planning, vendor coordination, and labor risk control — especially with the growth of our outsourcing model this year.

Key Responsibilities：

• Improve labor planning and scheduling across peak and off-peak periods in warehouse operations.
• Manage outsourcing vendor relationships: coordination, performance tracking, and risk control
• Analyze key workforce data (attendance, working hours, OT, productivity) to support decisions
• Support compliance with U.S. labor laws and internal policies
• Partner with operations and HR teams to implement labor efficiency initiatives

Qualifications：

• Experience in frontline labor management, especially in logistics or warehousing
• Familiarity with outsourcing/temp agency models and vendor management
• Strong data awareness; able to work with operational HR metrics
• Knowledge of U.S. labor laws and compliance standards
• Strong communication and collaboration skills

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