Job Description
How the Position Works
As a Bilingual HR Coordinator, you'll play a pivotal role in driving our employee experience forward—from onboarding to employee engagement and compliance. You’ll be an essential point of contact for Sales Agents, leading with empathy and clarity in a fast-moving, dynamic environment. The HR Coordinator is an essential part of a dynamic HR team that fosters collaboration, consistency, engagement and our TRANZACT “Be Real” values. This position is hybrid , working in the office at least two days per week in the sales center. High volume periods may require additional in-office days, so flexibility is required.
Key Responsibilities include:
- Serve as a primary HR point of contact for Sales Agents to deliver consistent, sound guidance with empathy.
- Lead ADA-related conversations with Sales Agents, including the distribution and collection of paperwork, follow-ups, and outcome communication, partnering with internal HR partners in complex situations.
- Support employee relations matters by capturing initial details, escalating issues appropriately, and assisting the HR team with investigation preparation—creating timelines, organizing documentation, and taking notes during formal proceedings.
- During high-volume recruitment season, participate in weekly on-site recruitment events to organize candidate flow and post-interview communications.
- Champion employee engagement events in the site by assisting with coordination and execution while emphasizing a culture that values employees.
- Perform additional responsibilities as assigned by the HR leadership team.
What You Need to Be Successful:
Must Have:
- An associate or bachelor’s degree in human resources plus 1+ years of relevant HR experience
- Fluent in Spanish/English
- Excellent written and verbal communication skills
- Strong ability to collaborate effectively with key stakeholders
- A proactive, motivated mindset with a passion for following processes and delivering outcomes
- Ability to maintain objectivity, view situations from a broad perspective, and remain composed
- Strong ability to handle sensitive information with discretion and maintain strict confidentiality
- Ability to collaborate effectively with individuals in multiple locations through virtual platforms.
Nice to Have:
- Experience within a call center environment
Job Tags
Work at office, 2 days per week,